Alana Tollett
Clyde,TX
Summary
Dynamic professional with a proven track record at Windcrest Health and Rehab, adept in relationship management and data-driven decision making. Excelled in enhancing customer relationships and streamlining operations through CRM software, achieving significant improvements in client satisfaction and operational efficiency. Skilled in multitasking and excellent communication, consistently delivering results beyond expectations.
Overview
16
16
years of professional experience
Work History
Senior Business Development Specialist
Windcrest Health and Rehab
10.2019 - Current
- Utilized CRM tools for effective management of leads, tracking progress towards sales goals, and evaluating success of marketing efforts.
- Enhanced customer relationships through regular communication and tailored solutions for their specific needs.
- Communicate daily with hospital casemanagers, social workers to facilitate the review of all incoming referrals for skilled and long term care for three facilities - Windcrest Health and Rehab, Willowcreek Rehab and Nursing, and Clyde Senior Center.
- Complete onsite assessments of all local incoming referrals and visit with family members to ensure all questions answered and needs can be met within the facility
- Market area home health, hospice, physicians and other potential referral sources and complete case conferences discussing services provided by all three facilities.
- Engaged with customers to build business relationships.
Student Support Specialist
Communities In Schools, Cis
08.2017 - 09.2019
- Ensured compliance with federal, state, and district policies by maintaining accurate records of student interventions and accommodations.
- Promoted parent engagement through regular communication and family-centered events.
- Developed resources for educators to better assist students with diverse learning needs in their classrooms.
- Improved overall student performance with the use of data-driven progress monitoring tools.
- Established partnerships with local organizations providing additional resources for students in need.
- Created a welcoming environment for students, fostering a sense of belonging and community within the school setting.
Juvenile Probation Officer
Taylor County Juvenile Justice Center
08.2013 - 07.2017
- Enhanced community safety by closely monitoring and supervising juveniles on probation, ensuring compliance with court-ordered conditions.
- Supervised caseload of survivors in juvenile justice system to address and support unique needs of these clients.
- Managed caseloads effectively by prioritizing tasks, utilizing time management skills, and maintaining organized case files.
- Testified in court proceedings as needed, providing clear recommendations based on thorough evaluations and knowledge of best practices in juvenile justice.
- Transported juveniles between detention centers, schools and medical institutions.
- Ensured timely completion of required reports for courts, demonstrating compliance with all stipulated deadlines and attention to detail.
Nursing Home Admissions Coordinator
Wisteria Place Retirement Living
10.2010 - 11.2012
- Provided exceptional customer service during phone and email interactions with prospective families and patients, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Communicate effectively with hospital social workers, case managers, and nursing team to adequately plan for admissions into Wisteria Place
- Complete admissions paperwork with family members and enter information into database
- Create a high level of customer service by ensuring room is adequately furnished, welcome basket set, and patient needs are met
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
Residential Case Manager
Christian Homes of Abilene
01.2009 - 09.2010
- Established rapport with families of residents, maintaining open communication lines regarding client progress updates.
- Answer crisis calls and assist birth mothers with the process of placing their unborn baby for adoption
- Manage, counsel, and plan activities for birth mothers at the residential facility
- Assist birth mothers through labor and delivery
- Provided crisis intervention services to ensure the safety and security of all residents within the facility.
- Developed strong relationships with community partners to access resources and support for clients in need.
Education
Bachelor of Science - Social Work
Abilene Christian University
Abilene, TX12-2008
Skills
- Data-driven decision making
- Key account management
- Business modeling
- Relationship management
- Competitor analysis
- CRM software
- Multitasking
- Excellent communication
Timeline
Senior Business Development Specialist
Windcrest Health and Rehab
10.2019 - Current
Student Support Specialist
Communities In Schools, Cis
08.2017 - 09.2019
Juvenile Probation Officer
Taylor County Juvenile Justice Center
08.2013 - 07.2017
Nursing Home Admissions Coordinator
Wisteria Place Retirement Living
10.2010 - 11.2012
Residential Case Manager
Christian Homes of Abilene
01.2009 - 09.2010
Bachelor of Science - Social Work
Abilene Christian University
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