ALANA TYNDALL
Burlington
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
University of Pennsylvania
05.2023 - Current
- Providing administrative research support to 25+ research faculty members
- Proactively identifying opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Facilitate smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintain a well-organized filing system to ensure easy access to important records and documents.
- Assist in the recruitment process by facilitating onboarding activities for new hires and providing training materials.
- Provide exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
Customer Service Associate
Wawa Inc.
08.2022 - Current
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handle customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborate with team members to achieve monthly targets and optimize workflow efficiency.
- Maintain a high level of product knowledge, providing accurate information to customers.
- Process orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Volunteer
Bergen New Bridge Medical Center
02.2022 - 03.2022
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Contributed to hygiene and safety standards by sanitizing patient areas and equipment.
- Supported hospital staff by changing bedding and assisting with meals.
- Provided administrative support by filing documents, coordinating charts and answering phones.
Behavior Technician
Helping Hands Family
02.2021 - 05.2021
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Human Services Assistant
New Lisbon Developmental Center, DHS
10.2020 - 03.2021
- Provided direct care, support, and supervision to individuals with developmental disabilities.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Acted as mandatory reporter of abuse.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Maintained accurate records of client progress, assessments, and interventions for optimal case management efficiency.
Camp Counselor
YMCA
05.2016 - 08.2020
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Education
Bachelor of Arts - Forensic Psychology, Social Justice Advocacy
Fairleigh Dickinson University
Hackensack, NJ12.2022
High School Diploma -
Burlington Township High School
Burlington, NJ06.2018
Skills
- Attention to detail
- Microsoft Office
- Positive attitude
- Documentation skills
- Communication
- Professional boundaries
- Productivity Software
- Marketing
- Organized and efficient
- Time management
- Ethical practice
- Team collaboration
Certification
- CPR/AED Certification
Timeline
Administrative Coordinator
University of Pennsylvania
05.2023 - Current
Customer Service Associate
Wawa Inc.
08.2022 - Current
Volunteer
Bergen New Bridge Medical Center
02.2022 - 03.2022
Behavior Technician
Helping Hands Family
02.2021 - 05.2021
Human Services Assistant
New Lisbon Developmental Center, DHS
10.2020 - 03.2021
Camp Counselor
YMCA
05.2016 - 08.2020
Bachelor of Arts - Forensic Psychology, Social Justice Advocacy
Fairleigh Dickinson University
High School Diploma -
Burlington Township High School
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