Alana Tyson
Columbus,GA
Summary
Highly skilled professional with expertise in critical thinking and Microsoft Excel. Adept in customer service roles, consistently enhancing customer satisfaction through active listening skills and maintaining a professional telephone demeanor. Proven track record of fostering positive relations with customers and driving significant process improvements. Demonstrates the ability to consistently deliver exceptional results beyond daily tasks. Additionally, possesses strong cash handling skills and experience in food ordering, providing excellent customer service. Recent studies in phlebotomy further enhance my skillset and dedication to continuous learning and professional growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
09.2023 - Current
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Healthcare Customer Service Representative
Spectraforce
05.2022 - 09.2023
- Maintained accurate records of patient interactions, including notes on billing concerns, insurance policies, medical procedures and other related topics.
- Developed effective relationships with patients through courteous phone conversations and face-to-face meetings.
- Assisted patients with navigating online portals for scheduling appointments or submitting payments securely.
- Identified opportunities for process improvement within the department that would enhance customer satisfaction levels.
Cashier
Burger King
01.2019 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card, and check transactions to complete customer purchases.
- Built relationships with customers to encourage repeat business.
Education
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Kendrick High School
05.2022
Skills
- Active Listening
- Customer Service
- Data Entry
- Critical Thinking
- Customer Relations
- Call center experience
- Client Relations
- Microsoft Excel
- Professional telephone demeanor
- Data Collection
- Paperwork Processing
- Cash Handling
Certification
- PT - Phlebotomy Technician
- Multi-Sample needle draw
- Butterfly Needle Draw
- Capillary Draw
- Throat swabs
- Urine Samples
- Height & Weight
Timeline
Customer Service Representative
Walmart
09.2023 - Current
Healthcare Customer Service Representative
Spectraforce
05.2022 - 09.2023
Cashier
Burger King
01.2019 - 05.2022
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Kendrick High School
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