Alana Wallner
Harrisonburg,Virginia
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Waitress
Founding Fathers Bar And Grill
Bensalem, PA
05.2023 - 08.2023
- Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Family Nanny
Family
Newtown, PA
11.2020 - 08.2021
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Assisted children with homework assignments and special projects across different subjects.
Hostess Manager
Wycombe Publick House
Newtown, PA
01.2020 - 09.2020
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Motivated staff to perform at peak efficiency and quality.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
Camp Counselor
Big Oak Day Camp
Southampton, PA
07.2019 - 07.2019
- Provided feedback and guidance to program participants regarding progress and development.
- Assisted in preparing recreational materials and supplies for each activity.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Encouraged team performance to increase camaraderie, trust and rapport.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
Education
Bachelor of Arts - English And Secondary Education
James Madison University
Harrisonburg, VA05.2023
Skills
- Parent Interaction
- Child Development
- First Aid Certified
- Safety awareness
- Behavior Modification Techniques
- Academic Support
Languages
Spanish
Limited Working
ASL
Elementary
Timeline
Waitress
Founding Fathers Bar And Grill
05.2023 - 08.2023
Family Nanny
Family
11.2020 - 08.2021
Hostess Manager
Wycombe Publick House
01.2020 - 09.2020
Camp Counselor
Big Oak Day Camp
07.2019 - 07.2019
Bachelor of Arts - English And Secondary Education
James Madison University