ALANA WEISZ

• Enhanced client satisfaction by delivering accurate and timely translations for various industries.
• Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
• Improved readability of translated materials by employing advanced proofreading techniques, cultural understanding and meticulous editing skills.

3 years experience.

• Increased sales through upselling and cross-selling products to meet customer needs.
• Improved customer satisfaction by addressing and resolving complaints promptly and professionally, resulting in increased loyalty and repeat business.
• Provided exceptional service by maintaining a thorough knowledge of products, services, and company policies.

• Handled high-pressure situations with composure, effectively navigating unexpected events during busy shifts.
• Guided groups of up to 200 people on scheduled tours, facilitating memorable experiences and catering to different age groups and cultural backgrounds.
• Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.

• Oversaw personal and professional calendars and coordinated appointments, meetings, and events.
• Enhanced production efficiency by streamlining workflows and optimizing processes.
• Improved overall productivity within the team through consistent punctuality, dedication, and active participation in all aspects of production operations.