Alana White
Groveland,MA
Summary
I, Alana White am interested in the position: Junior Clerk of Programs at Essex County Sheriffs Department. I have accrued almost seven years of experience working in the behavioral health field. At this current stage in my life I am looking for a less patient centered position as I pursue my masters degree in social work. My interest in this position is the difference in field of interest (administrative) rather than clinical/ case management while still within a law enforcement agency. This supports my professional and educational goals of continuing to work alongside or within the justice system.
My first role that included administrative duties was in 2018. I acted as a student admissions ambassador at Salem State University. In this role, I presented information about the university to groups of families and prospective students. I also provided tours, assisted with outreach calls to prospective students, data entry, and filing/organizational needs within the office.
Once I entered the field of behavioral health in 2020, I quickly found that documentation, organization, and time management are essential. My proficiency in writing, organization, time management, and navigation of microsoft office tools is rooted from my years of experience of navigating new systems and expectations from managerial staff.
I am also experienced in Essex County Sheriff Department's professional expectations for staff and the technology system that is used to track data (OMS) from prior employment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
MAT Care Continuum Coordinator
Wellpath Health Systems
07.2022 - 06.2025
● Discharge planning for individuals that are incarcerated at Essex County Correctional Facility.
● Communication and collaboration with assigned attorneys & probation officers.
● Communication with police departments, court houses, and field parole offices.
● Securing bed placement for patients in residential programs, sober homes, or outpatient programming.
● Connecting patients to outpatient programming: (IOP/PHP, SOAP, individual counseling, medication management, MAT provider, re-entry case management, etc).
● Entering notes & other data into 2 different programs: OMS (offender management system) and SMART (medical and clinical notes)
● Setting and maintaining firm but fair boundaries and expectations with patients.
● Managing realistic goals and meeting each individual where they are at.
● Providing support with communication and advocacy when speaking to programs and sober home staff during interviews.
● ORAS assessments and case plans
● Collaboration with House of Correction staff, medical staff, and outside agencies.
● Maintain compliance with yearly re-certifications for the department. (CPR/AED certification and First Responder).
Care Coordinator
Family Continuity
11.2021 - 04.2023
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
Education
Master of Science - Social Work
Merrimack College
North Andover, MA05-2028
Psychology
Salem State University
Salem, MA 01-2022
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- MS office
- Discretion and confidentiality
- Schedule coordination
- Document management
- Scheduling and calendar management
- Presenting ideas and plans
- Recordkeeping
- Schedule management
- Time management
- Attention to detail
- Clear communication
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Deadline management
- Conflict resolution
- Client coordination
- Microsoft office
- Scheduling
- Appointment scheduling
- Goal setting
Certification
CPR/AED - April 2025 (obtained in ECSD in-service)
Timeline
MAT Care Continuum Coordinator
Wellpath Health Systems
07.2022 - 06.2025
Care Coordinator
Family Continuity
11.2021 - 04.2023
Master of Science - Social Work
Merrimack College
Psychology
Salem State University
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