Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alana Worcester

Conneaut

Summary

A highly experienced travel professional with extensive expertise in coordinating and managing travel arrangements for a diverse clientele. Recognized for exceptional organizational abilities and a proven track record of handling complex itineraries with precision. A dependable and adaptable team player, consistently maintaining a results-oriented approach in dynamic environments.

Overview

12
12
years of professional experience

Work History

Owner Services Specialist

Flexjet
08.2021 - Current
  • Assist executive clientele in their travel arrangements via email and phone- including flights, in-flight dining, and transportation services.
  • Perform quality checks to ensure travel accommodations are being met based on profile preferences,
  • Keep clientele informed in a timely manner of any updates to their travels leading up to the flight, as well as monitoring throughout to ensure a seamless experience,
  • Attend to clients during disservice situations to ensure maintained trust.
  • Train and guide team members to maintain high productivity and performance metrics.
  • Maintain knowledge of FAA rules and aviation industry standards

Receptionist

Karbassi Orthodontics
10.2020 - 08.2021
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Coordinated communication between clients and staff, enhancing response times and customer satisfaction.
  • Implemented filing systems for client records, improving document retrieval speed and accuracy.
  • Monitored phone system operations, troubleshooting issues to maintain seamless communication flow.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Lead Server

Thano's Family Restaurant
05.2018 - 07.2020
  • Resolved customer complaints effectively, enhancing guest loyalty through exceptional conflict resolution skills.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Restaurant Hostess

Raptis Family Restaurant
08.2017 - 04.2018
  • Greeted and seated guests promptly, ensuring positive first impressions and smooth customer flow.
  • Managed reservation system efficiently, optimizing seating arrangements to enhance guest experience.
  • Maintained cleanliness and organization of front-of-house areas to uphold restaurant standards.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled guest inquiries and complaints with professionalism, maintaining high customer satisfaction levels.

Certified Trainer

Panera Bread
07.2013 - 08.2017
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Maintained cleanliness and organization of dining area, adhering to health standards.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Managed inventory levels and communicated supply needs effectively to minimize waste.

Education

High School Diploma -

Girard Junior Senior High School
Girard, OH

Skills

  • Customer relations
  • Verbal and written communication
  • Strategic planning
  • Contract management
  • Travel industry expertise
  • Exceptional customer service
  • Advanced itinerary planning
  • Mentoring and training
  • Executive travel

Accomplishments

I have received multiple letters of commendation from managers throughout the years at Flexjet for my role in navigating clients through difficult travel situations, ranging from mechanical issues delaying their flights to redirecting their flights during a hurricane to ensure they could get as close to their homes during disaster while maintaining safety standards. I have also received letters of commendation for my contributions to the team environment and their daily success.

Timeline

Owner Services Specialist

Flexjet
08.2021 - Current

Receptionist

Karbassi Orthodontics
10.2020 - 08.2021

Lead Server

Thano's Family Restaurant
05.2018 - 07.2020

Restaurant Hostess

Raptis Family Restaurant
08.2017 - 04.2018

Certified Trainer

Panera Bread
07.2013 - 08.2017

High School Diploma -

Girard Junior Senior High School

Similar Profiles

CREATE PROFILE