Alana Wright
San Diego,CA
Summary
Organized and hardworking team member with 3 years restaurant experience ready to apply skills to a new role. Well versed in supporting, planning and implementation of guest services and prompt food delivery. Skilled in effective communication with guests, providing food recommendations, and accommodating special requests. Collaborates with coworkers to create an excellent dining experience and creating memorable experiences for customers.
Overview
3
3
years of professional experience
Work History
Expo Runner
Ketch Grill and Taps
06.2023 - 06.2024
- Demonstrated adaptability by quickly adjusting to changes in menu items or special requests from guests.
- Contributed to a positive team environment by assisting coworkers during busy periods.
- Developed strong communication skills while communicating between front-of-house and back-of-house teams.
- Mastered knowledge of menu offerings, providing accurate information to servers and guests.
- Maintained a clean and organized expo station, improving efficiency in the kitchen.
Expo Runner
Miguels Cocina
07.2022 - 03.2023
- Enhanced customer satisfaction by promptly delivering food and beverages from expo station.
- Delivered food orders from kitchen to customers' tables.
- Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
- Streamlined plating processes by organizing ingredients and utensils ahead of time for optimal efficiency during service hours.
Host
Miguels Cocina
06.2021 - 02.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Crew Member
Cross Street Chicken and Beer
04.2021 - 11.2021
- Managed both Front and Back of House duties including: Customer service, cashier, cook, and expert in menu details.
- Stayed proficient in menu details to better fit customers' needs.
- Organized and maintained front and back of house.
Education
Bachelor of Arts - Psychology
San Diego State University
San Diego, CA05.2026
Associate of Arts - Psychology
Mira Costa Community College
Oceanside, CA08.2024
Skills
- Strong Social Skills
- Comfortable with Guest Relations
- Proactive
- Quick Learner
- Strong Organization
- Multitasking Abilities
- Adaptable and Flexible
- Cool Under Pressure
References
- Gabe Cappelletti, Gcappelletti@brigantine.com
- Brad Golden, (310) 339-4511
Timeline
Expo Runner
Ketch Grill and Taps
06.2023 - 06.2024
Expo Runner
Miguels Cocina
07.2022 - 03.2023
Host
Miguels Cocina
06.2021 - 02.2022
Crew Member
Cross Street Chicken and Beer
04.2021 - 11.2021
Bachelor of Arts - Psychology
San Diego State University
Associate of Arts - Psychology
Mira Costa Community College
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