A'Lanaah Buchanan
McDonough,GA
Summary
Motivated individual with experience in customer service and hospitality. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Server
Barrio
05.2023 - 12.2023
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Customer Service Representative
M&T Bank
11.2022 - 04.2023
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
Server
Cru
09.2021 - 10.2022
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Hostess
Juicy Crab
04.2019 - 08.2020
- Provided patrons with estimated waiting times during peak service hours.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Backed up servers by checking on tables and retrieving items for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Sales Associate
RossDressForLess
07.2018 - 03.2019
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed efficient cash register operations.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Stand Manager
Mercedes-Benz Stadium
10.2017 - 03.2019
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Implemented cost-saving initiatives by identifying areas for improvement in operational efficiency while maintaining overall stand quality standards.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Conducted regular equipment maintenance checks to minimize downtime due to repairs or malfunctions in the stand''s operation systems.
- Cultivated a loyal customer base through consistent delivery of high-quality products paired with friendly service interactions from staff members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Handled cash transactions accurately, balancing daily sales reports and preventing discrepancies in financial records.
Sales Associate
Madrag Clothing Store
11.2016 - 01.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed efficient cash register operations.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
No Degree - Business Management
Clark Atlanta University
Atlanta05.2019
High School Diploma -
Wilby High School
Waterbury, CT06.2017
Skills
- Guest Relations Management
- Hospitality service expertise
- Reliable and Responsible
- Decision-Making
- Multitasking
- Calm Under Pressure
- Problem-Solving
- Self-Directed
- Data Entry
- Conflict Mediation
- Cash handling expertise
Awards
- Barack Obama Presidential Award
- Homecoming Queen
- Vice President of 2017 class
- Dwayne Ellis Sr. Memorial Scholarship
- Perfect Attendance
Timeline
Server
Barrio
05.2023 - 12.2023
Customer Service Representative
M&T Bank
11.2022 - 04.2023
Server
Cru
09.2021 - 10.2022
Hostess
Juicy Crab
04.2019 - 08.2020
Sales Associate
RossDressForLess
07.2018 - 03.2019
Stand Manager
Mercedes-Benz Stadium
10.2017 - 03.2019
Sales Associate
Madrag Clothing Store
11.2016 - 01.2018
No Degree - Business Management
Clark Atlanta University
High School Diploma -
Wilby High School
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