Hi, I’m
Alana Mejia
Desert Hot Springs,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
years of professional experience
Work History
Lulu Bistro
Server Assistant
01.2024 - Current
Job overview
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
Champions Curry DTLA
Server
05.2023 - 02.2024
Job overview
- Provides exceptional table service to patrons, offering menu insights and recommendations
- Collaborates with kitchen staff to ensure accurate and timely order delivery
- Assists the bussing team in maintaining a clean and inviting dining atmosphere.
Tamarisk Country Club
Server
05.2022 - 09.2023
Job overview
- Provides unparalleled hospitality services at a luxury private country club
- Manages guest seating, waitlist, and reservation systems
- Assists in bussing and table setup, maintaining an impeccable dining environment
- Ensures seamless coordination of events and contributes to their successful execution
- Demonstrates excellence in administrative assistance and office administration.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Five Star Gym & Fitness
Assistant Manager of Audit and Compliance
06.2021 - 12.2022
Job overview
- Manages budgets, records, and contracts; oversees daily deposits
- Supervises front desk activities, including bookings, appointments, and communication
- Identifies gym improvement opportunities, recommending solutions to facilities managers
- Enforces club policies and ensures proper execution of procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Promoted a culture of continuous improvement by regularly reviewing audit methodologies and tools, incorporating best practices as needed.
Workshop Kitchen & Bar
Server
03.2021 - 12.2022
Job overview
- Provides exceptional table service to patrons, offering menu insights and recommendations
- Collaborates with kitchen staff to ensure accurate and timely order delivery
- Assists the bussing team in maintaining a clean and inviting dining atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Universal City Walk Vivo Italian Kitchen
Server
04.2019 - 03.2021
Job overview
- Provides warm customer greetings and accurate wait times
- Escorts guests for a high-quality dining experience
- Manages reservations and addresses customer inquiries.
Chick-Fil-A
Social Media Marketing Manager
11.2017 - 04.2019
Job overview
- Curates original Instagram content, promoting Chick-Fil-A One App
- Analyzes digital marketing and social media strategy, suggesting improvements
- Sets and measures KPIs for social media campaigns.
United Recording
Studio Runner
06.2018 - 07.2018
Job overview
- Handles administrative tasks, studio documentation, and equipment maintenance
- Facilitates mail, invoices, and equipment organization
- Upholds employer's privacy and confidentiality
- Direct report to Robin Goodchild and Justin Fischer.
Oh My Pan Bakery & Tea
Assistant Manager
12.2015 - 01.2018
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Baskin Robins
Shift Leader
06.2015 - 11.2017
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
UCLA Extension
Independent Producing Program
07.2024
Pasadena City College
06.2020
Skills
- Customer Service Expertise - Over 10 years of experience in the Food & Beverage and hospitality industry
- Exceptional Communication - Strong oral and interpersonal skills, adept at collaborative teamwork
- Tech Proficiency - Skilled in Microsoft/Mac applications, video editing software, and social media management
- Maintains strict employer confidentiality and exhibits impeccable punctuality
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Safe Food Handling
- Sales expertise
- Team Leadership
- Quality Assurance
- Reliability
Personal Information
Title: Hospitality and Administration Professional
Timeline
Server Assistant
Lulu Bistro
01.2024 - Current
Server
Champions Curry DTLA
05.2023 - 02.2024
Server
Tamarisk Country Club
05.2022 - 09.2023
Assistant Manager of Audit and Compliance
Five Star Gym & Fitness
06.2021 - 12.2022
Server
Workshop Kitchen & Bar
03.2021 - 12.2022
Server
Universal City Walk Vivo Italian Kitchen
04.2019 - 03.2021
Studio Runner
United Recording
06.2018 - 07.2018
Social Media Marketing Manager
Chick-Fil-A
11.2017 - 04.2019
Assistant Manager
Oh My Pan Bakery & Tea
12.2015 - 01.2018
Shift Leader
Baskin Robins
06.2015 - 11.2017
UCLA Extension
Independent Producing Program