Alanah Davis
Phoenix,AZ
Summary
Adept at conflict resolution and customer service, I enhanced loyalty and operational efficiency at Circle K and Carvana by mastering data entry and complaint handling. Leveraging critical thinking and computer proficiency, I consistently met targets, fostering long-term client relationships and improving team productivity without exceeding a 55-word limit. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Circle K
01.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Clerical Associate
Carvana
04.2020 - 12.2022
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.tempe
- Enhanced team productivity through expert organization of department calendars, meetings, and events.
- Developed correspondence letters, memos, and emails.
- Reviewed files, records and other documents to obtain information to respond to requests.
Outbound Call Center Agent
Preffered Home Care
09.2015 - 03.2020
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
- Implemented feedback from supervisors to continually improve call quality and overall performance.
- Contributed to a positive work environment through active participation in team meetings, brainstorming sessions, and motivational activities.
- Met established attendance expectations and team revenue goals to achieve company objectives.
- Expanded client base by consistently meeting daily targets for outbound calls made per shift.
Education
High School Diploma -
Berkeley High School
Berkeley, CA06.2011
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Problem Resolution
Call center experience
Computer Proficiency
Conflict Resolution
Money handling abilities
Complaint Handling
Data Entry
Payment Processing
Customer satisfaction measurement
Professional telephone demeanor
Product Knowledge
Quality Control
Clerical Support
Timeline
Customer Service Representative
Circle K
01.2022 - 08.2023
Clerical Associate
Carvana
04.2020 - 12.2022
Outbound Call Center Agent
Preffered Home Care
09.2015 - 03.2020
High School Diploma -
Berkeley High School