Alanah Shaw
Indianapolis
Summary
Dynamic leader with proven expertise in team leadership and problem-solving, honed at Sundae's Homemade Icecream and other roles. Excelled in customer service and safety protocols, including First Aid and CPR certifications. Demonstrated ability to enhance team efficiency and achieve stringent safety standards, ensuring operational excellence and superior service delivery.
Overview
4
4
years of professional experience
Work History
Shift Leader
Sundae's Homemade Icecream
03.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Pool Lifeguard
Hill Crest Country Club
06.2023 - 07.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Attentively monitored swimmers to identify distress.
Assistant Supervisor
Indiana University Student Recreation Center
08.2023 - 05.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
Education
Bachelor of Science - Exercise Science
Indiana University
Bloomington, IN 05.2027
Skills
- Positive Attitude
- Team Leadership
- Problem-Solving
- Customer service focus
- Leadership Qualities
- First Aid
- CPR Certified
- Basic Life Support Certification
Involvement
Joseph Maley Foundation
Junior Board Member
- Support the foundation's mission to spread awareness for children with disabilities and act as an ambassador for their programs
Faith with Works
Co-founder and Co-President
Women of Color Leadership Institution
Member Bloomington
- The Women of Color Leadership Institute promotes all women of color by empowering, educating, and supporting them
Pink4Ever
Junior Ambassador
- To eliminate breast cancer disparities for black women through advocacy, education, research, and empowerment
Boys and Girls Club
Tutor
- To educate and inspire younger students through the Boys and Girls Club
New Hope
Admin Building Host
- a volunteer position which helps New Hope to respond to inquiries, provide better and more efficient service to clients, and enable agency staff to fulfill their primary responsibilities.
Timeline
Assistant Supervisor
Indiana University Student Recreation Center
08.2023 - 05.2024
Pool Lifeguard
Hill Crest Country Club
06.2023 - 07.2024
Shift Leader
Sundae's Homemade Icecream
03.2021 - Current
Bachelor of Science - Exercise Science
Indiana University
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