Alanah Stewart
Columbus,OH
Summary
Energetic professional with 20 years of experience in customer service industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Dependable team leader with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Team Leader
Giant Eagle
Columbus, OH
01.2008 - Current
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented changes in response to changing business needs or customer demands.
- Maintained daily inventory to facilitate successful material distribution.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Service Coordinator
Kroger
Columbus, OH
05.2006 - 06.2007
- Coordinated service schedules and appointments with clients.
- Provided customer service to ensure client satisfaction.
- Maintained accurate records of services provided for each client.
- Handled incoming calls and inquiries from customers regarding services offered.
- Ensured compliance with all relevant regulations pertaining to service operations.
- Provided timely feedback to management on service failures and customer concerns.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Customer Service Cashier
Walgreens
Columbus, OH
06.2005 - 04.2006
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Assisted with specialty department sales and service
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
Education
Certified Food Safety Professional
Columbus, OH01-2018
High School Diploma -
Bisbop Ready High School
Columbus, OH05-2006
Skills
- Coaching
- Client Service
- Work Planning
- Safety Processes and Procedures
- SOP Adherence
- Conflict Resolution
- Problem-Solving
- Team Supervision
- Complaint Resolution
- Team Motivation
- Work Planning and Prioritization
- Sales Expertise
- Issue Resolution
- Client Support
- Leadership
- Shift Scheduling
- Documentation and Reporting
Timeline
Team Leader
Giant Eagle
01.2008 - Current
Service Coordinator
Kroger
05.2006 - 06.2007
Customer Service Cashier
Walgreens
06.2005 - 04.2006
Certified Food Safety Professional
High School Diploma -
Bisbop Ready High School