Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALANAHEVE ECHAVARRIA LOZANO

Ilion,NY

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Shop Manager

Stewarts Shops
04.2021 - 09.2025
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
  • Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.

General Warehouse Worker/Shipping Clerk

Dollar General
11.2020 - 03.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Operated various warehouse equipment such as forklifts, pallet jacks, and hand trucks to efficiently handle materials.
  • Assisted warehouse lead with inventory controls by following quality standards, resulting in smooth audits.

Assistant Director of Dining Services

Chartwells
06.2019 - 07.2020
  • Enhanced customer satisfaction by addressing concerns promptly and ensuring high standards of food quality.
  • Implemented new menu options based on guest feedback, resulting in increased customer satisfaction and repeat business.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback to support growth.
  • Established positive relationships with guests by consistently offering friendly, attentive service during their dining experiences.
  • Oversaw budget development and management, ensuring financial goals were met without compromising service quality or employee satisfaction.
  • Coordinated catering functions effectively, ensuring timely delivery of exceptional food presentation and service for clients'' needs.
  • Maintained a clean, safe, and organized work environment compliant with health and safety regulations through regular inspections and staff trainings.

Food Service Supervisor

Aramark Corporation
10.2013 - 06.2019
  • New York University

Shift Supervisor (Seasonal)

Luna Park/Place to Beach
03.2013 - 09.2013

Shift Manager

McDonalds
05.2011 - 11.2012

Education

Associates - Business Management

Borough of Manhattan Community College
05.2019

Skills

  • Business Operations
  • Employee Productivity
  • Strategic Planning
  • Staff Training/Development
  • Bilingual (English & Spanish)
  • Inventory Management
  • Loss Prevention
  • Food Safety Laws
  • Customer Service
  • Store operations

Certification

  • Serv Safe Manager Food Handlers, Issued: 2024-06
  • DOH Food Protection, Issued: 2012-11

Timeline

Shop Manager

Stewarts Shops
04.2021 - 09.2025

General Warehouse Worker/Shipping Clerk

Dollar General
11.2020 - 03.2021

Assistant Director of Dining Services

Chartwells
06.2019 - 07.2020

Food Service Supervisor

Aramark Corporation
10.2013 - 06.2019

Shift Supervisor (Seasonal)

Luna Park/Place to Beach
03.2013 - 09.2013

Shift Manager

McDonalds
05.2011 - 11.2012

Associates - Business Management

Borough of Manhattan Community College

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