Summary
Work History
Education
Skills
Work Preference
Work Availability
Interests
Quote
Overview
Timeline
GeneralManager
Alana Selph

Alana Selph

Tallahassee ,FL

Summary

Proven leader in high-volume dining environments, adept at Team Leadership and POS Systems, significantly increased walk-in business at Kyoto Sushi & Hibachi from Grand Opening. Excelled in conflict management and guest relations, fostering strong customer loyalty. Skillfully trained teams, ensuring service excellence and operational efficiency.

Work History

Lead Server /Server Trainer

Kyoto Sushi & Hibachi
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Cultivated warm relationships with regular customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.

Server / Waitress

Cracker Barrel
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

High School Diploma -

Berkeley High School
Moncks Corner, SC

Skills

  • Upselling techniques
  • Conflict Management
  • Team Leadership
  • Teamwork and Collaboration
  • Problem-Solving
  • Flexible Schedule
  • Station Preparation
  • POS Systems
  • High-volume dining
  • Order Accuracy
  • Service prioritization
  • Guest Relations Management

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hours

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Baking

Gaming

Music

My furbaby

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Overview

1
1

Attended to dining rooms with upwards of 70 guests

2
2

Enjoyed customer service roles for 3 years now

3
3

Led teams both officially and unofficially (Natural Leader)

Timeline

Lead Server /Server Trainer

Kyoto Sushi & Hibachi

Server / Waitress

Cracker Barrel

High School Diploma -

Berkeley High School

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Alana Selph