Alan Christopher Almond
Stone Mountain,GA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
25
25
years of professional experience
1
1
Certification
Work History
College Internship Manager
New Birth Missionary Baptist
03.2024 - Current
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Financial Relationship Specialist
Regions Bank
06.2021 - Current
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Performed due diligence and valuation processes.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Kept client financial plans optimized for current market trends and economic conditions.
- Expanded customer base through community outreach and strategic business partnerships.
Client Service Specialist, Teller Supervisor
Citizens Trust Bank
06.2017 - 06.2021
- Assists customers with meeting their deposit, withdrawal, payment, cash advances, transfers, and other related teller transactions; savings bonds, accepts loan payments, and performs ATM functions
- Cross sells banking solutions
- Consistently and accurately balances teller drawer daily
- Submits teller work according to scheduled times
- Properly balances ATM daily
- Assist bankers in scanning and filing new accounts into the company data base
Teller
J.P. Morgan Chase Bank
02.2016 - 10.2016
- Responsible for identifying, and establishing new Chase clients within a traditional banking environment
- Created awareness of Chase products and services, while rendering teller transactions
- Utilized resources to conduct consultative conversations and provided financial solutions that meet client’s needs across all product and service lines – not limited to deposit and credit products
- Identified and made appropriate referrals to other lines of business
Financial Services Representative
SunTrust Bank
07.2014 - 12.2015
- Responsible for identifying, prospecting, and establishing new SunTrust clients within a retail environment
- Created awareness of SunTrust products and services, while rendering teller transactions
- Promoted SunTrust products and services by prospecting for new client relationships throughout the host store
- Utilized resources to conduct consultative conversations and provided financial solutions that meet client’s needs across all product and service lines – not limited to deposit and credit products
- Identified and made appropriate referrals to other lines of business
Customer Ticket Associate/ Tour Escort
The World of Coca-Cola
04.2013 - 12.2013
- Managed effective operation of ticketing systems for proper administration of ticket sales
- Assisted customers in all queries regarding events and provided necessary information
- Monitored complaints made by quests and ensured its timely resolution
- Organized reservations of tickets
- Played an active role in the welcoming, enjoyment and safekeeping of all visitors to the property, including children and less able people
- Dealt effectively and courteously with all visitors, suppliers and team members
Sales Service Associate
Borders Book Store
11.2007 - 08.2011
- Developed product promotional campaign to increase sales for items of interest
- Process sales transactions, returns and ensure that all related documentation is accurate and complete
- Service customers in a professional, courteous and timely manner
- Provide product information inclusive of price, location and use of merchandise to customers
- Record requests for merchandise, process special orders and notify customers promptly of arrival
- Unload truck, sort merchandise, stock shelves with merchandise
- Organize and rearrange merchandise as necessary
- Perform all other store duties as needed to ensure smooth operations and to meet customer needs
Child Counselor, Study Instructor
Fair Field Baptist Church
01.2000 - 12.2009
- Effectively planned and organized Worship Services
- Efficiently handled and assigned choral positions
- Bible, Taught children life lessons for daily living through use of bible stories
- Mentored younger generation while making reading fun and understandable
Child Counselor-Summer Intern
Love and Kindness Educational Center
05.2004 - 08.2007
- Executed the mandatory day care activities among the toddlers to accomplish the foundation curriculum in a comfortable and secure background
- Took part into the discussions between the supporting staffs and assistant teachers in a weekly manner for finding out more creativity in toddlers and present evaluation
- Took care of class room surroundings with appropriate protection.
Education
No Degree - General Studies
Morris Brown College
Atlanta, GAHigh School Degree - College Preparatory
Stone Mountain High School
Stone Mountain, GASkills
- Financial Knowledge
- Financial Plan Development
- Financial Goal Planning
- Cash Management Strategies
- Client Recruiting and Retention
- Funding Education
- Banking Best Practices
- Customer Complaint Resolution
- Workflow Improvements
- Financial and Estate Planning
- Prospective Client Engagement
- Creative Solutions
- Client Rapport-Building
- Conflict Resolution Techniques
- Administrative Support
- Deposit Verification
- Financial Aid Counseling
- Customer Loyalty
- Goals and Performance
- Financial Budgeting
- Financial Document Summaries
- Fraud Prevention and Detection
Certification
- Certificate in Transformational Leadership and Preaching, New York Theological Seminary
Timeline
College Internship Manager
New Birth Missionary Baptist
03.2024 - Current
Financial Relationship Specialist
Regions Bank
06.2021 - Current
Client Service Specialist, Teller Supervisor
Citizens Trust Bank
06.2017 - 06.2021
Teller
J.P. Morgan Chase Bank
02.2016 - 10.2016
Financial Services Representative
SunTrust Bank
07.2014 - 12.2015
Customer Ticket Associate/ Tour Escort
The World of Coca-Cola
04.2013 - 12.2013
Sales Service Associate
Borders Book Store
11.2007 - 08.2011
Child Counselor-Summer Intern
Love and Kindness Educational Center
05.2004 - 08.2007
Child Counselor, Study Instructor
Fair Field Baptist Church
01.2000 - 12.2009
No Degree - General Studies
Morris Brown College
High School Degree - College Preparatory
Stone Mountain High School
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