Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALAN BISONO

Port Jefferson

Summary

Professional and experienced logistics support specialist prepared for this role. Demonstrates strong ability to assist with loading and unloading, ensuring timely deliveries, and maintaining effective communication with team members. Known for reliability, adaptability to changing needs, and focus on achieving results. Skilled in safe handling practices, efficient route planning, and customer service.

Overview

8
8
years of professional experience

Work History

Driver Helper

Food Authority
09.2023 - Current
  • Verified items and model numbers to match products on invoice with quantities loaded
  • Loaded and unloaded delivery vehicles with accuracy ensuring all items were accounted for
  • Monitored road and weather conditions for safe driving
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients
  • Complied with DOT regulations in all aspects of delivery
  • Confirmed all packages were properly labeled
  • Contacted customers prior to delivery to confirm and coordinate delivery times
  • Accurately estimated arrival times based upon traffic conditions, weather conditions, or other unexpected delays encountered along the way

Customer Service Representative

FedEx
11.2020 - 03.2022
  • Adjusted feeder mechanisms, tension controls, ink flow systems, print pressure settings and other related components according to job specifications
  • Coordinated workflow schedules using computer database software.
  • Analyzed job tickets thoroughly before beginning each project; consulted with supervisor if clarification was required
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Assistant Press Operator

WestRock
09.2019 - 01.2020
  • Attended industry events and conferences to network with other businesses
  • Identified potential areas for improvement within existing operations procedures in order to increase efficiency
  • Performed daily administrative tasks such as filing paperwork, scheduling appointments, updating databases
  • Dispatched staff members according to established protocols while providing guidance when needed
  • Developed efficient processes for managing incoming calls and emails in a timely manner

Dispatcher Office Assistant

L & E Produce Distribution.
03.2017 - 08.2019
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
  • Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.

Education

High School Diploma -

Walter G.O Connell Copiague High School
01.2019

Skills

  • Customer Service
  • Loading and unloading Procedures
  • Truck Driver
  • MS Office
  • Organization
  • Equipment usage

Timeline

Driver Helper

Food Authority
09.2023 - Current

Customer Service Representative

FedEx
11.2020 - 03.2022

Assistant Press Operator

WestRock
09.2019 - 01.2020

Dispatcher Office Assistant

L & E Produce Distribution.
03.2017 - 08.2019

High School Diploma -

Walter G.O Connell Copiague High School

Similar Profiles

CREATE PROFILE
ALAN BISONO