Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alanda Burrell

St. Petersburg,FL

Summary

Dedicated administrative and customer service professional with over 15 years of experience in operations, public service, and front desk reception. Skilled in accurate processing, high-volume workflow management, and collaboration across departments. Recognized for attention to detail, problem-solving, and professionalism.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Licenced Foster Parent

Camelot
Saint Peterburg, FL
10.2020 - Current
  • Coordinated with social workers and therapists for comprehensive child care.
  • Provided care and support to children in foster care environments.
  • Developed individualized plans for each child's emotional and educational needs.
  • Organized recreational activities to enhance social skills and teamwork.
  • Adhered to state policies regarding licensing requirements and regulations related to foster care services.
  • Facilitated access to medical, dental, and mental health services, ensuring children's health needs were met.

Operations Systems Associate

Newport Group
St. Petersburg, FL
10.2017 - 12.2024
  • Process retirement plans, payroll files, distributions, and loan payments.
  • Handle disbursement requests through custodial website.
  • Support special projects as assigned.
  • Maintain and update retirement plan data using various databases, Excel, and Word.
  • Index and process incoming client documents for electronic delivery.
  • Create new client IDs for business plans; track and process incoming checks.
  • Manage daily and special mailings to meet deadlines and service standards.

Receptionist

Maher Chevrolet
St. Petersburg, FL
05.2007 - 11.2020
  • Greet and direct customers, vendors, job applicants, and visitors.
  • Receive and route incoming telephone calls to the appropriate staff.
  • Issue temporary and dealer license plates,
  • Process auto registrations.
  • Provide general administrative and clerical support, including filing, data entry, and handling mail.
  • Schedule appointments and coordinate meeting arrangements.
  • Assist sales and service departments with paperwork and documentation.
  • Maintain a clean and organized reception area to promote a professional image.

Information Systems Associate

City of St. Petersburg
St. Petersburg, FL
03.2009 - 09.2017
  • Company Overview: Mayor’s Action Center
  • Provided coverage for the Mayor’s office; greeted visitors, confirmed appointments, processed mail.
  • Operated telephone and computer console; managed high-volume inbound calls.
  • Received and answered requests from citizens by telephone, email, correspondence, and in person.
  • Handled public complaints with professionalism; prepared work orders in a timely manner.
  • Assisted during hurricane disaster response as part of the Emergency Operations Center.
  • Mayor’s Action Center

Education

A.S. - General Education courses

St. Petersburg College
St. Petersburg, FL

Skills

  • Microsoft Word
  • Excel
  • Oracle E-Business Suite
  • Kronos
  • Naviline Contact Management System
  • Data Entry
  • Records Management
  • Customer Service
  • Call Handling
  • Payroll Processing
  • Disbursement Processing
  • Administrative Support
  • Problem Resolution
  • Complaint Handling
  • Document processing
  • Team collaboration
  • Public relations
  • Time management
  • Effective communication

Certification

Medical Assistance License

References

Available upon request.

Timeline

Licenced Foster Parent

Camelot
10.2020 - Current

Operations Systems Associate

Newport Group
10.2017 - 12.2024

Information Systems Associate

City of St. Petersburg
03.2009 - 09.2017

Receptionist

Maher Chevrolet
05.2007 - 11.2020

A.S. - General Education courses

St. Petersburg College

Similar Profiles

CREATE PROFILE
Alanda Burrell