Alanda Waller
Summary
Well-qualified HR Business Partner with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Conscientious and compassionate leader with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Regional HR Partner
Walmart Inc.
Bentonville, Arkansas
09.2022 - Current
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Senior Program Manager
Walmart Inc.
Bentonville, United States
01.2020 - 09.2022
- Responsible for the implementation from initiation to execution, and overall enterprise-wide strategic direction of Global People (HR) internship and rotational program, that builds a pipeline of diverse, early-career talent to support 2.5 million associates world-wide
- Collaborate with key stakeholders to build a world-class program to develop future leaders
- Spearheaded the inaugural Global People (HR) summer internship cohort, which resulted in a 90% offer rate and 61% acceptance rate to full-time roles.
- Performed program research and analyzed data collection to develop cost estimates and budgets.
Senior Training Manager
Walmart Inc.
Bentonville, Arkansas
01.2019 - 01.2020
- Owned the creation and execution of the training and quality assurance strategy for six cross functional eCommerce teams with $4B+ in annual revenue
- Implemented Learning & Development standards and lead the overall program effectiveness by measuring and analyzing department performance
- Reengineered training programs to create a blended learning environment for a diverse workforce and improved processes, which has resulted in a 10% increase in operational KPI performance.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Conducted orientation sessions and organized on-the-job training for new hires.
Educator
Rockdale County Schools
01.2016 - 01.2019
- Developed and executed strategies to move socially and economically diverse group of 100+ students towards personal and academic success, while exceeding targets in state-mandated growth plans.
- Built relationships and communicated with parents to provide best learning environment for children.
- Increased student performance by 30% YOY.
District Sales Leader
PepsiCo/Frito Lay
01.2015 - 01.2016
- Oversaw district sales of $12m+ annually for multi-national food and beverage company, drove sales and bottom-line growth through a combination of best-in-class sales strategies, training and development of sales associates, and stellar marketing tactics
- Motivated and inspired team of thirty associates (20 - Route Sales Reps & 10 – Merchandisers) to increase sales volume, partnering with twenty-three large volume distributors, including Walmart, Sam’s Club, Publix, and Kroger to expand product distribution and ensure top line revenue growth.
- Revitalized regional sales frameworks by focusing on building customer relationships and strategically planning monthly, quarterly and yearly operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Senior Program Manager - Sales Execution
AT&T Mobility
01.2014 - 01.2015
- Fully responsible for the implementation of Technology Platforms in 2100+ Retail Stores including Welcome Centers and Express Service Kiosks
- Drove program execution and implementation of system enhancements
- Performed UAT (User Acceptance Testing), created story boards for business applications, reviewed and approved business requirements, and provided training validation
- Worked cross functionally with various departments to determine overall market strategy and mobile adoption
- Successfully executed Payment Station project (introduction of new self-serve / self-pay machine for customers), supporting $10M in annual revenue creation for AT&T
- Circumvented and actively addressed training challenge for payment machine; revamped training materials, traveled to locations to procure sales team feedback, and identified SMEs to coach and mentor sales team employees
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
Retail Sales Manager
AT&T Mobility
01.2010 - 01.2014
- Provided full-cycle management for Corporate Owned Retail stores with $, to $25M+ in annual sales and a staff of 30+
- Generated $350K+ in residual annual income increasing overall company growth in Revenue Intensity.
- Trained team members in successful strategies to meet operational and sales targets.
Chief Operations Officer / Owner
Atlanta Jeans Company
01.2007 - 01.2010
- Executed and oversaw all major business practices for physical and online store
- Built a strong client base through effective grassroots promotional and social media marketing
- Created and implemented marketing plans and effective strategies to improve sales.
- Designed, developed, and maintained ecommerce site for retail clothing store
- Monitored payment processing, disputed chargebacks, and investigated fraudulent transactions
- Effectively managed merchandise including buying, receiving, maintaining POS, and completing inventories.
Workforce Management Coordinator
Verizon Inc
01.1998 - 01.2008
- Managed Area and Center service levels by monitoring Enterprise Administrator, Enterprise Monitor, and IEX/Total View
- Conducted daily Executive presentations on call volumes, call trends, service level performance, and overall call center performance.
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
- Provided training on dashboard and package development to team members and management.
Education
MBA - Business Administration And Management
Medaille College
05.2001 -
Bachelor of Science - Business Management
D’Youville College
Skills
Relationship Management
Certification
SHRM-CP - SHRM Certified Professional
Timeline
Regional HR Partner
Walmart Inc.
09.2022 - Current
SHRM-CP - SHRM Certified Professional
06-2022
Senior Program Manager
Walmart Inc.
01.2020 - 09.2022
Senior Training Manager
Walmart Inc.
01.2019 - 01.2020
Educator
Rockdale County Schools
01.2016 - 01.2019
District Sales Leader
PepsiCo/Frito Lay
01.2015 - 01.2016
Senior Program Manager - Sales Execution
AT&T Mobility
01.2014 - 01.2015
Retail Sales Manager
AT&T Mobility
01.2010 - 01.2014
Chief Operations Officer / Owner
Atlanta Jeans Company
01.2007 - 01.2010
MBA - Business Administration And Management
Medaille College
05.2001 -
Workforce Management Coordinator
Verizon Inc
01.1998 - 01.2008
Bachelor of Science - Business Management
D’Youville College