Alando Moore
Southgate,MI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
14
14
years of professional experience
Work History
Flight Attendant
Endeavor Airlines
03.2016 - Current
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Assisted passengers in boarding and deplaning aircraft.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Delivered food and beverage service, reading material and other in-flight services.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Airline Customer Service Agent
Delta Global Services, DGS
08.2010 - 03.2016
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
- Adapted communication style based on each individual's needs, providing clear instructions for non-native English speakers or those requiring additional support.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
Education
High School Diploma -
River Rouge High School
River Rouge, MI06.2006
Skills
- Training and coaching
- Safety Demonstrations
- Report Generation
- Customer Service
- General Computer Skills
Timeline
Flight Attendant
Endeavor Airlines
03.2016 - Current
Airline Customer Service Agent
Delta Global Services, DGS
08.2010 - 03.2016
High School Diploma -
River Rouge High School