Alandra Hicks
Douglasville,GA
Summary
Dynamic Operations Manager with a proven track record at LA Fitness, enhancing customer experiences through streamlined processes and effective complaint resolution. Skilled in data entry and time management, I successfully reduced inventory costs while optimizing staffing for peak periods, ensuring exceptional service quality and fostering a positive environment.
Developed leadership and customer-focused skills in fast-paced environment, adept at streamlining operations and enhancing customer satisfaction. Demonstrates expertise in team management and process optimization, effectively balancing customer needs with organizational goals. Eager to transition into new field where these transferrable skills can drive success and innovation.
Professional front office expert with history of managing reception duties and ensuring smooth office operations. Known for reliability and adaptability in dynamic settings. Focused on teamwork and achieving outstanding results, with strong communication and organizational skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager, Customer Experience
LA Fitness
06.2024 - 10.2025
- Collaborated with team members to resolve customer inquiries, fostering a positive club environment.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
- Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Childcare Specialist
LA Fitness
08.2023 - 06.2024
- Enhanced children aged 2 months - 12 years emotional well-being by providing a nurturing and supportive environment.
- Fostered strong relationships with parents by addressing concerns promptly and professionally.
- Administered first aid when necessary, prioritizing safety at all times throughout daily routines.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Supervised children's activities, ensuring safety and engagement in a dynamic fitness environment.
Sales Recovery Associate
The Home Depot
11.2021 - 03.2022
- Communicated effectively with department leads to coordinate recovery efforts during high-demand periods, enhancing customer satisfaction.
- Assisted in recovering over $100,000 in quarterly sales by providing quality sales and customer service skills to persuade customers to reconsider purchasing our service.
- Maintained customers’ records for HVAC appointments and provided feedback on appointments
- Utilized data entry skills to maintain an accurate record into Salesforce
Education
Master of Arts - Health And Physical Education
Valdosta State University
Valdosta, GA07-2028
Bachelor of Arts - Criminal Justice
Florida Agricultural And Mechanical University
Tallahassee, FL12-2020
Skills
- Appointment scheduling
- Data entry proficiency
- Time management
- File organization
- Data entry
- Multitasking Abilities
- Attention to detail
- Reliability
- Organizational skills
- Telephone and email etiquette
- Task prioritization
Certification
- First Aid, CPR, & AED Certification, American Heart Association - 06/2024 - 06/2026
Timeline
Operations Manager, Customer Experience
LA Fitness
06.2024 - 10.2025
Childcare Specialist
LA Fitness
08.2023 - 06.2024
Sales Recovery Associate
The Home Depot
11.2021 - 03.2022
Master of Arts - Health And Physical Education
Valdosta State University
Bachelor of Arts - Criminal Justice
Florida Agricultural And Mechanical University