Alandra Ortiz
Baltimore,MD
Summary
Versatile professional with a strong background in guest service, childcare, and event management. Known for exceptional task management, conflict resolution, and effective communication, ensuring positive guest experiences and high satisfaction in fast-paced settings. Demonstrates strong organizational and multitasking skills, with experience in coordinating events, vendor relations, and problem-solving, consistently achieving smooth event execution and client satisfaction
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Attendant/Front Desk Lead/Event Technician
Annmarie Sculpture Garden and Art Center
Solomons, MD
10.2023 - 08.2024
- Responded promptly to inquiries from internal departments or external customers regarding event details.
- Ensured compliance with all relevant laws and regulations pertaining to events.
- Resolved any issues that arose during an event in a timely manner.
- Managed inventory levels of merchandise sold in gift shop, restocking shelves as needed.
- Handled customer complaints in a professional manner when necessary.
- Supervised staff members responsible for registration desk setup and management during events.
- Created weekly reports on visitor numbers, public feedback and volunteer hours worked.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Greeted visitors, answered questions and provided information about the museum's exhibits.
- Performed administrative tasks such as filing paperwork and scheduling meetings.
- Maintained accurate records of attendance at events, sales figures, donations and other relevant data.
- Communicated effectively with colleagues across various departments to ensure efficient operations.
- Maintained a high level of professionalism while representing the company on the phone.
- Utilized conflict resolution skills when dealing with difficult callers or situations.
- Handled confidential information with discretion and professionalism.
- Handled multiple lines simultaneously while routing calls efficiently to the appropriate departments or individuals within the company.
- Performed various assignments given by management on an as-needed basis.
Private Nanny
Laura Lli
Dunkirk, MD
02.2022 - 03.2023
- Encouraged developmentally appropriate language skills through conversation and activities.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Prepared meals according to dietary needs of the family's children.
- Administered basic first aid techniques when needed while monitoring health conditions closely.
- Met with parents to reflect on and plan for children's activities and development.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Event Coordinator
A&I Security/ Duarte Entertainment
Chesapeake Beach, MD
04.2021 - 12.2021
- Provided on-site support during the day of the event including problem solving if necessary.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Provided customer service assistance before, during, and after events.
- Created detailed timelines and checklists to ensure smooth operation of events.
- Conducted post-event evaluations to identify areas for improvement in future events.
- Worked closely with other departments to ensure seamless integration of activities between different areas of responsibility.
- Collaborated with colleagues on developing innovative ideas for enhancing guest experience at future events.
Education
Associate of Science - Social Sciences
College of Southern Maryland
La Plata, MD05-2024
High School Diploma -
Huntingtown High School
Huntingtown, MD06-2021
Skills
- Administrative Support
- First Aid Training
- Strong interpersonal skills
- Office Administration
- Professional Demeanor
- Guest relations expertise
- Event Setup and Breakdown
- Sales experience
- Dependable and Responsible
- Friendly, Positive Attitude
- Social Perceptiveness
- Verbal Communication
- Phone Etiquette
- Multi-Tasking
- Deescalation
Certification
- First Aid
- CPR
- AED Use
References
References available upon request.
Timeline
Guest Service Attendant/Front Desk Lead/Event Technician
Annmarie Sculpture Garden and Art Center
10.2023 - 08.2024
Private Nanny
Laura Lli
02.2022 - 03.2023
Event Coordinator
A&I Security/ Duarte Entertainment
04.2021 - 12.2021
Associate of Science - Social Sciences
College of Southern Maryland
High School Diploma -
Huntingtown High School
- First Aid
- CPR
- AED Use
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