ALANDRIA GRAY
Tampa,FL
Summary
Project Administrator with expertise in performance management, succession planning, customer service/ account management and conflict resolution with process improvement. Strategic planner with strong communication skills and fine attention to detail. Organized with strong interpersonal skills, building business partnerships and forms trust with managers and employees to create a positive work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Flight Attendant
Southwest Airlines
07.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
- Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
- Trained new flight attendants, equipping them with skills needed to maintain high service standards.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Game Operations/ Pirate Ship Krewe Member
Tampa Bay Buccaneers
06.2019 - Current
- Work all Buccaneers home games, Training Camp, Promo and other events as needed
- Engage with fans by entertaining, communicating, engaging, and interacting with crowds and individuals while performing in Pirate Character at all times
- Know and assist with functioning of the Pirate Ship Operations; such as resupplying and maintaining gases, firing cannons, unfurling sails/flags, and all ship giveaways throughout entirety of the game or event
- Ability to adhere to, deliver and execute timelines, rundowns, layouts, assist in set-up and breakdown with frequent lifting and/or carrying up to 50 pounds promotions and entertainment elements on game days
- Ability to work with and assist other crews as needed
- Serve as ambassador for the Tampa Bay Buccaneers on game days and other events
- Maintain knowledge of Tampa Bay Buccaneers, NFL, Football, Raymond James Stadium, Advent Health Training Center, and Tampa Bay area
Collections Specialist
Bread
06.2019 - 12.2019
- Display strong communication, analytical, and problem solving skills to find solutions to bring accounts current via email, phone, fax.
- Document all interactions with 100% data integrity in appropriate CRM system, Word, Excel and Katabat
- Identify opportunities to improve collection processes on behalf of bank partner and share with rest of business
- Investigate, research, and track consumer information using online skip tracing tools
- Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Counseled debtors on payment options and arranged installment agreements.
Flight Attendant
Spirit Airlines
11.2015 - 06.2019
- Exercises competencies at providing leadership by responding quickly and accurately to variations of emergency and non-emergency incidents.
- Actualized security procedures and verification of safety independently and with crew members.
- Documented success in on-board sales of food, beverages (catering) and cabin upgrades.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
Executive Support Assistant
McKinsey & Company
03.2018 - 09.2018
- Administered exception time management support to 12 managers and consultants via Microsoft Outlook Calendar.
- Scheduled meetings, organized travel via Concur and arranged conferences, events, lunch or dinner meetings via WebEx or conference calls.
- Coordinated with outside clients and their executive administrative support teams to ensure requests are resolved or fulfilled in timely manner.
- Problem solved and planned schedules with members of senior leadership.
- Efficiently worked in fast paced environment and deadline driven environment.
- Proficient with Microsoft Office Suite, Microsoft Access.
- Responsible for submission of expenses for reconciliation and timesheet reports.
Default Prevention Specialist
National Aviation Academy
12.2014 - 07.2015
- Reduced defaulted students accounts for each cohort year overall by 58%.
- Organized reported statistical information into PowerPoint presentations and implemented in facilitation of Entrance and Exit Loan Counseling sessions.
- Transcribed analysis into daily reports of accounts worked of students with upcoming repayment or currently in default into spreadsheets and pivot tables via Excel and dispersed to interdepartmental communications.
- Acted as interim department management after 3 months of employment.
- Daily calls to active/former students who were recipients of Department of Education Title IV funding with loans in repayment, delinquent or default status, not to exclude skip-tracing metrics and processes.
- Originated and materialized plan to school faculty and president to help promote student cultural appreciation as it relates to aviation.
Project Administrator Contractor
PlaneTechs
07.2014 - 09.2014
- Site point of contact for clients, contractors, human resources, recruiting, payroll, account managers and worker's compensation departments in regards to site needs specifically for communication to contractors with time sensitivity always being considered.
- Prepared spreadsheets for tracking work flow expedition, position openings, performance, payroll, and employee separation.
- Notified employer of job openings, performance and terms as communicated by client.
- Followed Worker's Compensation procedures explicitly and provided all forms in relation to Worker's Compensation representatives expeditiously.
- Candidate submission for consideration of employment as liaison between recruiters, client, H.R professionals and line managers.
- Helped with training and development staff with all aspects of training coordination.
- Developed executive presentations and reports to facilitate project evaluation and process improvement.
Staffing Coordinator
Integrity Staffing Solutions
12.2011 - 03.2014
- Formed business relationships with recruiters, hiring managers, and candidates to ensure all stages of hiring process are completed in timely manner.
- Collaborated with HR business partners to facilitate year-end performance reviews and articulate KPI feedback for Tampa office.
- Lead local office social media strategy for recruiting purposes to include Career Builder, Monster, LinkedIn, Twitter, Facebook and Indeed resulting in higher applicant submissions and hiring.
- Administered consistent payroll time sheet review, submissions, paycheck disbursement and accurate record keeping of employee PTO and vacation accrual via Kronos.
- Managed on-boarding and off-boarding contracted employees to include in-office meetings to complete new hire forms, processing of candidate background checks, perform on site drug screenings, schedule first day orientation and contract terminations.
- Created qualification guidelines and requirements for individual positions, including systematic rating process to identify and measure appropriate candidates against established criteria.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
Education
Bachelor of Science - Business Administration
Saint Petersburg College
Saint Petersburg, FL12.2021
High School Diploma - undefined
Blake High School
Tampa, FL01.2001
Associate of Arts - undefined
Hillsborough Community College
Tampa, FL12.2021
undefined
Rio Salado College
Phoenix, AZBachelor of Science -
Walden University
Minneapolis, MN05-2026
Skills
- Project Planning and Development
- Team Building
- Negotiation Expertise
- Complex Analytical Skills
- Advanced Customer/ Account Service
- Critical Thinking
- Independent Workability
- Performance Evaluations
- Recruitment/Staffing
- Communications Expert
- Conflict Resolution
- Time Management
Certification
- Certified Flight Attendant
- Certification in Inflight Operations
- Certified Private Investigator
Timeline
Flight Attendant
Southwest Airlines
07.2022 - Current
Game Operations/ Pirate Ship Krewe Member
Tampa Bay Buccaneers
06.2019 - Current
Collections Specialist
Bread
06.2019 - 12.2019
Executive Support Assistant
McKinsey & Company
03.2018 - 09.2018
Flight Attendant
Spirit Airlines
11.2015 - 06.2019
Default Prevention Specialist
National Aviation Academy
12.2014 - 07.2015
Project Administrator Contractor
PlaneTechs
07.2014 - 09.2014
Staffing Coordinator
Integrity Staffing Solutions
12.2011 - 03.2014
High School Diploma - undefined
Blake High School
Associate of Arts - undefined
Hillsborough Community College
undefined
Rio Salado College
Bachelor of Science - Business Administration
Saint Petersburg College
Bachelor of Science -
Walden University
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