ALANDRIA SELLERS
Houston,TX
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 10 years of experience to new professional challenges with growth-oriented organization.
Overview
15
15
years of professional experience
Work History
Program Director
The Harris Center of Mental Health and IDD
10.2019 - Current
- Responsible for daily operations of the Forensic Clinical Court Interview Unit, Community Assistance Referral Program, and the Jail Diversion Desk
- Create, enforce, and modify program policy and procedures for best practices
- Controls expenditures and reports monthly budget performance
- Direct other special projects to meet goals and objectives of the division as well as the agency.
- Supervised program staff, managing and evaluating performance to provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Monitored program performance to identify areas for improvement.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Developed and implemented program evaluation systems to assess program impact.
- Established program policies and procedures to comply with regulatory requirements.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Developed proposals and operational plans within assigned area.
- Improved program offerings based on changing trends, audience feedback and directives from station owners.
Program Manager
The Harris Center of Mental Health, IDD
08.2014 - 10.2019
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Built teams to address project goals and objectives for multiple projects.
Lead Office Support (Sr
Houston
01.2009 - 08.2014
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
Master of Business Administration - Management
Texas Women’s University
12.2019
Bachelor of Science - Psychology
University of Houston
12.2017
Skills
- Program Development
- Crisis Management
- Project Management
- Stakeholder Management
- Leadership & Collaboration
- Public Relations & Presentation Skills
- Payroll & Budget Management
- Expert In Microsoft Office
- Creating Efficient Solutions
- Cultural Sensitivity
- Administration Knowledge
- Staff Hiring and Evaluations
- Strategic Leadership
Timeline
Program Director
The Harris Center of Mental Health and IDD
10.2019 - Current
Program Manager
The Harris Center of Mental Health, IDD
08.2014 - 10.2019
Lead Office Support (Sr
Houston
01.2009 - 08.2014
Master of Business Administration - Management
Texas Women’s University
Bachelor of Science - Psychology
University of Houston
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