Caitlyn Pitts

Responded to customer inquiries and concerns through online chat, email, and social media platforms in a timely and professional manner. Utilized CRM software to document customer interactions, track orders, and escalate issues as necessary. Collaborated with other departments to address customer needs and provide seamless support across all channels. Greeted and assisted guests in a friendly and professional manner at the front desk. Managed check-in and check-out processes efficiently, ensuring accurate billing and resolving any guest concerns or issues promptly. Maintained a clean and organized front desk area, including keeping supplies stocked and assisting with administrative tasks as needed. Leveraged my education in esthetics to provide exceptional services to clients, tailored to their individual needs and preferences. Developed strong communication and consultation skills to build rapport with clients, assess their skincare goals, and recommend appropriate treatments and products for optimal results and satisfaction.