Alandria Woodard

Provides a professional, warm, and welcoming space for all patients and staff. While navigating the departments effectively and efficiently to ensure a positive and successful work environment.

• Duties Include: Schedules radiology and IR appointments using electronic health record systems to optimize patient flow and resource allocation. Communicates effectively with patients regarding procedures, preparation instructions, and follow-up appointments. Supports clinical staff with administrative tasks such as distributing reports, filing paperwork, and tracking inventory to ensure seamless daily operations.
• Manages daily appointment calendars, ensuring efficient use of time slots and minimizing patient wait times.
• Coordinates with medical staff to confirm patient eligibility and insurance coverage for imaging services.
• Collaborates with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
• Works closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
• Facilitates same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
• Contributes to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
• Improves patient satisfaction with timely and accurate appointment confirmations and reminders.
• Reduces patient wait times by effectively managing schedules for multiple radiologists and technicians.
• Provides technical guidance and support to team members.

Provides every patient, physician, guest, and employee with the highest quality of Service Excellence experience and care. Greeted customers warmly to set the tone of customer experience and provide a welcoming and friendly atmosphere.

• Duties include: Responsible for performing routine administrative duties which include; Patient check in/check out functions. Receiving and routing all calls. Registration and Insurance Verification. Obtaining Physicians orders by Fax or active fax to scan in patients chart. Weekly pick-up and sorting of departmental mail and packages. Ensure that all patient armbands and labels are accurate during check-in including; patient name, MRN #, DOB, and Date of Service.
• STAT/Pre-OP scheduling, schedule patient same day X-Ray exams, MRI/CT/NUC MED Prep calls if applicable.
• Use of AMBRA to send images to other facilities if requested.
• Burning/Uploading CD’s.
• Constant communication with MOD offices to ensure patient care.
• Resolves patient inquiries and concerns efficiently, contributing to a positive healthcare experience.
• Facilitates communication between medical staff and patients, enhancing overall patient experience and satisfaction.
• Increase customer satisfaction by addressing and resolving complaints in a timely manner.
• Collaborated with multidisciplinary teams to ensure seamless care transitions for patients.
• Responds to patient records requests per protocol; updates EMR as needed. Provides other administrative assistance as directed.
• May assist clinical staff as per scope of treatment center.

Provides every patient, physician, guest, and employee with the highest quality of Service Excellence experience and care. Greeted customers warmly to set the tone of customer experience and provide a welcoming and friendly atmosphere.

• Duties include: Responsible for performing routine administrative duties which include; Patient check in/check out functions. Receiving and routing all calls. Filing and retrieving medical records/files. Text or call patients to pick up their medical records. Sending orders for ultrasounds and mammogram's. Keeping the waiting area and guest refreshment/coffee station fully stocked. Weekly pick-up and sorting of departmental mail and packages. Updating patient charts through epic. Obtaining Physicians orders by Fax or active fax to scan in patients chart. Ensure that all patient armbands and labels are accurate during check-in including; patient name, MRN #, DOB, and Date of Service.
• Use of AMBRA to send images to other facilities if requested.
• Burning/Uploading CD’s.
• Resolves patient inquiries and concerns efficiently, contributing to a positive healthcare experience.
• Facilitates communication between medical staff and patients, enhancing overall patient experience and satisfaction.
• Increase customer satisfaction by addressing and resolving complaints in a timely manner.
• Collaborated with multidisciplinary teams to ensure seamless care transitions for patients.
• Responds to patient records requests per protocol; updates EMR as needed. Provides other administrative assistance as directed.
• May assist clinical staff as per scope of treatment center.

Provided exceptional direct and indirect patient care under the direction of a RN. Provided inpatient non-skilled nursing for psychiatric patients. Including personal care, and a clean comfortable and safe environment. Participated in performance improvement and continuous quality improvement (CQI) activities.

• Duties include: Responsible for helping patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being. Taking vitals/weight. Performed scheduled patient safety checks (every 15/30mins) and documented results to establish patients' well-being. Escorted patients when leaving the unit for activities, meals, visitation, outside breaks, and scheduled tests.
• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
• Maintained accurate documentation of patient progress and treatment interventions in electronic health records.
• Implemented therapeutic activities to promote social skills and emotional growth among patients.
• Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
• Collaborated with interdisciplinary teams to ensure comprehensive patient care and support.
• Charting.
• Assist staff during environmental rounds on the unit for safety.
• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Developed and maintained positive relationships with clients to create safe and supportive environment.

Provided exceptional direct and indirect patient care under the direction of a RN. Provided inpatient non-skilled nursing for psychiatric patients. Including personal care, and a clean comfortable and safe environment. Participated in performance improvement and continuous quality improvement (CQI) activities.

• Duties include: Responsible for helping patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being. Taking vitals/weight. Performed scheduled patient safety checks (every 15/30mins) and documented results to establish patients' well-being. Escorted patients when leaving the unit for activities, meals, visitation, outside breaks, and scheduled tests.
• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
• Maintained accurate documentation of patient progress and treatment interventions in electronic health records.
• Implemented therapeutic activities to promote social skills and emotional growth among patients.
• Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
• Collaborated with interdisciplinary teams to ensure comprehensive patient care and support.
• Charting.
• Assist staff during environmental rounds on the unit for safety.
• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Developed and maintained positive relationships with clients to create safe and supportive environment.

Provided exceptional direct and indirect patient care under the direction of a RN. Provided inpatient non-skilled nursing for psychiatric patients. Including personal care, and a clean comfortable and safe environment. Participated in performance improvement and continuous quality improvement (CQI) activities.

• Duties include: Responsible for helping patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being. Taking vitals/weight. Performed scheduled patient safety checks (every 15/30mins) and documented results to establish patients' well-being. Escorted patients when leaving the unit for activities, meals, visitation, outside breaks, and scheduled tests.
• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
• Maintained accurate documentation of patient progress and treatment interventions in electronic health records.
• Implemented therapeutic activities to promote social skills and emotional growth among patients.
• Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
• Collaborated with interdisciplinary teams to ensure comprehensive patient care and support.
• SAMA trained
• Charting.
• Assist staff during environmental rounds on the unit for safety.
• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Developed and maintained positive relationships with clients to create safe and supportive environment.

Served an integral role within the Health Care team of transporting inpatients, outpatients, ICU patients, and visitors to and from various locations throughout the hospital in a safe and timely manner. As well as delivering exceptional patient care (while handling emergency, and crisis/critical situations)which is essential to Hospital success.

• Duties include: Responsible for Assisting patients in navigating facilities, ensuring timely arrivals for appointments and treatments. Assisted nursing staff with transferring patients to and from beds, wheelchairs, and stretchers, reducing wait times for care. Ensured patient safety by properly utilizing transport equipment and adhering to hospital guidelines. Assisted with patient handling and lifting using appropriate patient safety equipment. Collect/Transported/Processed specimens in a timely manner. (Did Lab routes throughout the hospital).
• Coordinated with various hospital departments for timely patient pick-up and delivery, streamlining the overall process.
• Maintained clean and organized transport areas, contributing to a safe and welcoming environment for patients.
• Managed high-stress situations calmly while transporting critically ill patients between procedures or units within the facility.
• Enhanced patient comfort by providing courteous and efficient transportation services throughout the hospital.
• Reduced delays in patient transfers by effectively communicating with clinical staff regarding changes in patient condition or readiness for transport.
• Improved patient satisfaction scores by consistently providing friendly and empathetic assistance during transports.
• EPIC and ROVER trained
• Trained new escorts on protocols and best practices for patient interaction and safety measures.
• Collaborated with healthcare staff to communicate patient needs, fostering a supportive environment.
• Supported infection control initiatives by following proper hand hygiene practices and wearing personal protective equipment when necessary during transports.
• Promoted a positive work atmosphere through effective communication with colleagues across different departments.
• Maintained a professional, safe and secure work environment by following standards and procedures
• Ensured compliance with all infection-control rules and regulations.