Summary
Overview
Work History
Education
Skills
Interests
Timeline
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ALAN E FIELDS

WEST BLOOMFIELD,MICHIGAN

Summary

Former pharmaceutical territory business manager, healthcare administration and Patient Advocate professional with a passion for the
Fostered harmonious relationships with clinicians, families, hospital staff, patients, and physicians while functioning

as an advocate for the hospital's customer-focused mission in all staff and patient interactions. With my strong commitment to patient care and advocacy, along with my experience in healthcare, I am confident in my ability to make a positive impact as a patient advocate.

Having worked in the healthcare industry for The Detroit Medical Center and Beaumont Hospital on the Crisis Team, I have developed a deep understanding of the challenges patients face and the importance of providing them with the support they need.

I have a proven track record of effectively communicating with patients and their families, addressing their concerns, and helping them navigate complex healthcare systems. I collaborated with healthcare professionals, insurance providers, and social workers to coordinate services and resources for patients, resulting in improved patient outcomes and satisfaction.

In my current role as a Paralegal at the Federal Community Defender Office (FCD), I had the opportunity to work closely with clients from diverse backgrounds. I actively listened to their needs, advocated for their legal rights, and ensured they received appropriate representation. There are a lot of similarities with my current job at the FCD and the role of a Patient Advocate

I am truly passionate about patient advocacy and believe in empowering patients to make informed decisions about their healthcare. My empathetic nature and strong interpersonal skills enable me to build trust with patients and establish meaningful relationships. I am well-versed in medical terminology and can effectively communicate complex medical information in a clear and compassionate manner.

I have researched Henry Ford Health System and I am impressed by your commitment to patient-centered care and your dedication to improving healthcare outcomes. I am excited about the opportunity to contribute to your mission and work alongside a team of professionals who share my passion for patient advocacy.

I am professional bringing more than 10 years of Patient and

Client advocacy. Thank you for considering my application. I have attached my resume for your review, which provides further details on my qualifications and experiences.

I would welcome the opportunity to discuss how my skills and expertise align with the patient advocate position at Henry Ford Hospital.

I am available for an interview at your convenience. advocacy expertise.

Overview

28
28
years of professional experience

Work History

Senior Paralegal

Federal Defender Eastern District of Michigan
Detroit , MI
06.2021 - Current
  • Prepared clients for appointments, depositions and testimony.
  • Identified and analyzed legal documents, discoveries and contracts.
  • Produced well-researched and articulate legal briefs, pleadings and statements.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Organized exhibits for trial by preparing materials and supporting documentation.
  • Used WestLaw and LexisNexis to examine secondary sources, statutory and case law and federal and state regulations.
  • Interviewed clients and obtained vital case information to support associates.
  • Participated in client interviews, observed questioning process and documented information.
  • Manage

Client Advocate/Paralegal

Neighborhood Defender Service of Detroit
Detroit , MI
08.2019 - 05.2021
  • Assigned to the felony non-support and regular criminal docket.
  • Review cases, investigate facts and underlying issues; review legal
  • Documents, technical data and all other relevant information in a case.
  • Assist with filing motions, modifications of child support orders
  • Notify/inform witnesses, attorneys and other parties on case status. Serve as liaison with prosecutors, probation officers, bailiffs, criminal justice agencies, other agencies, jurisdictions and clients.

Legal Clerk/Paralegal Specialist

Law office of William Hackett,
Taylor , MI
06.2016 - 08.2019
  • LAW OFFICES OF WILLIAM P.
  • HACKETT –, Review and file pleadings, petitions and other documents.
  • Prepare briefs and legal memoranda.
  • Conduct initial client interviews and assist with preparation of witnesses prior to depositions.
  • Conduct legal research regarding immigration, criminal and family law.

Paralegal Program Internship

Federal Defender Office
DETROIT , MI
02.2017 - 06.2017
  • Opened and closed files and prepared files for storage.
  • Downloaded and maintained pleadings from ECF.
  • Prepared Notice of Hearings, Proof of Service and Praecipes.
  • Communicated with clients, court personnel, US Marshals and/or other law enforcement.

Independent Territory Account Manager

B & D Distribution, LLC
Westerville , OH
08.2009 - 05.2014
  • Established development and regular physician communication to increase the visibility of B & D Distributions, LLC and PRNRx Pharmacy
  • Increased market share for PRNRx's products for alternative pain management to reduce opioid addiction.
  • Marketed Inflammation reduction pack (diclofenac Sodium DR 75 mg tablets, Ranitidine 15 mg Tablets, Lidocaine topical pain ointment as well as genetic and cancer screening test.

Territory Account Manager

Takeda Pharmaceuticals
Deerfield , IL
05.2002 - 01.2009
  • Progressively led the promotion and marketing of Aciphex, a proton pump inhibitor for patients with erosive esophagitis.
  • Brought significant efforts in optimizing business and revenue through direct and indirect selling activities of prescription products and distribution of product samples.
  • Spearheaded the marketing of Prevacid across institutional settings in Mid-Michigan and Metropolitan Detroit and efficiently obtained its formulary approval at Botsford Hospital.
  • Leads professional development workshops to help teachers and administrators gain the skills needed to resolve classroom conflicts and improve the academic outcomes for all students.
  • Established and maintained more than 400 business accounts.
  • Solved routine issues and complex problems impacting sales, billing and service delivery to keep territory operations successful and profitable.

Civil Rights Mediation Internship

Michigan Department of Civil Rights
Detroit , MI
03.2008 - 07.2008
  • Assessed conflicts by analyzing all aspects and sides of situations with impartial viewpoint and consideration of applicable laws.
  • Employed proven conflict-resolution methods to alleviate grievances between parties.
  • Negotiated settlements and agreements between parties by providing mutual support and driving resolutions.

Pharmaceutical Sales Consultant

INNOVEX, INC
PARSIPPANY , NJ
05.2001 - 05.2002
  • Exemplified unsurpassed marketing competency and sales goals attainment, thus obtaining the rankings as 35th out of 250 in national market share increase; and 1st out of 14 in sales district in 2001.
  • Hospital Representative TRANSPLANTATION SOCIETY ANN ARBOR, MI Applied outstanding negotiation skills in dealing with organ procurement contracts through coordination with CEOs and hospital administrators across Michigan for the participation in Medicare and Medicaid funding.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives.

Hospital Transplant Surgery Representative

Transplantation Society of Michigan
Ann Arbor , MI
01.1999 - 05.2001
  • Participated discussions on the potential criteria for heart, lung, liver, and kidney transplants by directly reporting to neurologists, neurosurgeons, trauma surgeons, intensive care physicians, and other medical staff.
  • Expertly managed territory of multiple teaching hospitals; including Beaumont Hospital in Royal Oak, Botsford Hospital in Farmington, in Grand Blanc Hospital, Health Center in Flint, and The Detroit Medical Center.
  • Maintained strict compliance with Health Care Financing Administration (HCFA) regulations.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Conducted monthly clinical death record reviews

Patient Relations Advocate

Detroit Medical Center, Sinai Grace Hospital
Detroit , MI
10.1996 - 01.1999
  • Provided knowledgeable and compassionate service in response to patient questions and concerns.
  • Acted as liaison for hospital staff, physicians, patients and family members.
  • Assisted patients in selecting appropriate courses of actions and obtaining needed support.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Initiated application processes to add patients to assistance programs at bedside and followed through until completion.

Education

ABA Paralegal Certificate -

Oakland University
Rochester, MI
08.2017

Domestic & Divorce Mediation SCAO Certificate

Oakland Mediation Center
Bloomfield Hills, MI
01.2014

General And Civil Mediation SCAO Certificate

Wayne State University
Detroit, MI
08.2008

Master of Arts - Alternative Dispute Resolution

Wayne State University
Detroit, MI
08.2014

Master of Science - Master of Social Work

University of Michigan - Ann Arbor
Ann Arbor, MI
08.2025

Skills

  • Case Management
  • Document preparation
  • Drafting briefs
  • Conflict resolution
  • Patient Advocacy
  • Team leadership, training and development
  • Compliance and regulations
  • Contracts
  • Legal research
  • Interpersonal Communication
  • Negotiations
  • Client Needs Assessment
  • HIPAA Compliance
  • Crisis Intervention
  • Data Entry
  • Civil and Domestic Mediator

Interests

COMMUNITY INVOLVEMENT , Junior Achievement of Southeastern Michigan Michigan Association of Business Professionals of America Murphy Performance Academy Power Middle School

Timeline

Senior Paralegal

Federal Defender Eastern District of Michigan
06.2021 - Current

Client Advocate/Paralegal

Neighborhood Defender Service of Detroit
08.2019 - 05.2021

Paralegal Program Internship

Federal Defender Office
02.2017 - 06.2017

Legal Clerk/Paralegal Specialist

Law office of William Hackett,
06.2016 - 08.2019

Independent Territory Account Manager

B & D Distribution, LLC
08.2009 - 05.2014

Civil Rights Mediation Internship

Michigan Department of Civil Rights
03.2008 - 07.2008

Territory Account Manager

Takeda Pharmaceuticals
05.2002 - 01.2009

Pharmaceutical Sales Consultant

INNOVEX, INC
05.2001 - 05.2002

Hospital Transplant Surgery Representative

Transplantation Society of Michigan
01.1999 - 05.2001

Patient Relations Advocate

Detroit Medical Center, Sinai Grace Hospital
10.1996 - 01.1999

ABA Paralegal Certificate -

Oakland University

Domestic & Divorce Mediation SCAO Certificate

Oakland Mediation Center

General And Civil Mediation SCAO Certificate

Wayne State University

Master of Arts - Alternative Dispute Resolution

Wayne State University

Master of Science - Master of Social Work

University of Michigan - Ann Arbor
ALAN E FIELDS