Summary
Overview
Work History
Timeline
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ALANE LANGLEY

Server
Denver,CO

Summary

Alane is an experienced and dedicated restaurant professional with eight years of expertise in high-end dining establishments. A skilled server, host, and assistant manager, with a passion for providing exceptional customer service and ensuring guest satisfaction. Highly organized and capable of managing reservations, seating arrangements, and daily operations to optimize efficiency and provide a seamless dining experience. An excellent communicator with extensive knowledge of fine dining etiquette and practices, able to explain menu items and suggest wine pairings to enhance the guest experience. A natural leader with a talent for training new staff members and collaborating with kitchen teams to maintain high quality standards. Adaptable to changing situations and needs, with a proven ability to resolve customer complaints and issues in a calm and professional manner. A team player with a strong work ethic, seeking to leverage skills and experience to contribute to a top-performing restaurant.

Overview

34
34
years of professional experience

Work History

Server

Tavernetta
06.2023 - Current
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server

Caldero
3 2023 - 05.2023
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintain thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods as well as suggesting wine pairings.
  • Always perform as team player, making guests experiences my number one priority, allowing guests to have excellent and unobtrusive server experience.
  • Work with Aloha system to place orders, manage client checks, and handle complimentary items.
  • Use slow periods to restock, polish and maintain server workspaces.
  • Buss and reset tables in timely manner to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers, mixed drinks and wine, to enhance sales numbers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Various High End and Mid Range Restaurants

Stage Left, Trattoria Moderna, Zia Grill
01.1990 - 12.1997
  • Provided attentive and knowledgeable service to guests, explaining menu items and suggesting wine pairings.
  • Trained new staff members on restaurant procedures, menu items, and customer service best practices.
  • Assisted in managing daily operations of the restaurant, including opening/closing duties, cash handling, and inventory management.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Timeline

Server

Tavernetta
06.2023 - Current

Various High End and Mid Range Restaurants

Stage Left, Trattoria Moderna, Zia Grill
01.1990 - 12.1997

Server

Caldero
3 2023 - 05.2023

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ALANE LANGLEYServer