Alane Murphy
Summary
Dynamic operations manager with proven expertise in team leadership and customer service. Skilled in training staff, enhancing customer satisfaction, and improving workflow efficiency. Committed to driving operational excellence across multiple locations. Accomplished store manager with a track record of exceeding team goals and enhancing customer service. Expertise in inventory management, staff training, and operational efficiency. Prepared to apply leadership skills to drive success in a dynamic retail environment.
Overview
42
42
years of professional experience
Work History
Store Manager
Dunkin' Donuts
Orange, Virginia
12.2024 - Current
- Managed daily operations of store to ensure smooth workflow.
- Trained new employees on customer service and operational procedures.
- Oversaw inventory management and restocking of products as needed.
- Resolved customer complaints and ensured satisfaction during service interactions.
- Coordinated staff schedules to meet peak business demands effectively.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
District Manager
Popeyes
08.2021 - 09.2023
- Oversaw daily operations of multiple restaurant locations.
- Managed five day-to-day operations for five quick service restaurants (Popeyes).
- Ensured compliance with health and safety regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Mentored team members by demonstrating best practices for sales and customer service.
- Coached, developed and motivated team to achieve revenue goals.
- I was also held responsible for visiting stores in New York, Virginia Beach, Cambridge, Maryland, and Washington, DC, to provide guidance on helping these stores increase their sales and potentially turn things around.
District Manager
Popeyes
04.1983 - 07.2021
- Managed team operations and ensured workflow efficiency across departments.
- Facilitated training sessions to improve staff skills and knowledge retention.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- I managed day-to-day operations for six quick-service restaurants (Popeyes).
Education
High School Diploma -
Woodbridge Senior High School
Woodbridge, VA05-1985
Skills
- Inventory management
- Staff training
- Cash reconciliation
- Customer service
- Sales exceeding
- Workforce scheduling
Interests
- I am most passionate about caring for others and making sure those around me are taken care of
Timeline
Store Manager
Dunkin' Donuts
12.2024 - Current
District Manager
Popeyes
08.2021 - 09.2023
District Manager
Popeyes
04.1983 - 07.2021
High School Diploma -
Woodbridge Senior High School
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