ALAN J EAMES
Groveland
Summary
Restaurant and Service Manager with 20+ years of experience in operational management, team leadership, and profitability improvement in high-volume establishments. Specialized in: Cost control and sales growth. Training and leading multicultural teams. Implementing quality standards and customer service excellence. Strategic planning and new location openings.
Overview
22
22
years of professional experience
1
1
Certification
Work History
District Manager
Burger King
04.2022 - Current
- Direct daily operations for multiple high-volume restaurants, improving district performance in labor %, COGS, ACR, GLV, and overall guest satisfaction.
- Train and coach General Managers, Assistant Managers, and high-potential leaders to ensure operational consistency and strong leadership capability.
- Lead audit readiness for REV, Steritech, DBPR, and food safety, resulting in improved compliance and inspection performance across the district.
- Utilize RTI, SmartList, and performance dashboards to analyze trends, identify weaknesses, and implement action plans with measurable results.
- Strengthen staffing through proactive recruiting, onboarding, and development programs that reduce turnover and build long-term team stability.
Plaza Manager (Multi-Unit)
Okahumpka Service Plaza – Florida Turnpike
01.2021 - 04.2022
- Managed simultaneous operations for Dunkin’, KFC, and Wendy’s, ensuring high-quality service in a fast-paced travel plaza.
- Oversaw budgeting, labor management, facility standards, vendor coordination, and maintenance planning.
- Ensured full compliance with DOT, Ecosure, Steritech, and DBPR guidelines through daily inspections and strong operational controls.
- Developed and mentored Concept Managers, improving consistency and guest experience across all brands.
- Led cross-functional teams to streamline operations and enhance productivity.
- Developed strategic initiatives to improve service delivery and customer satisfaction.
General Manager
Taco Bell
01.2014 - 01.2017
- Directed all restaurant operations including staffing, food safety, labor management, customer experience, and financial performance.
- Increased operational efficiency through improved scheduling, cross-training, and accountability practices.
- Strengthened guest satisfaction by implementing training routines focused on accuracy, friendliness, and service speed.
General Manager
BurgerFi
01.2008 - 01.2014
- Managed high-volume gourmet burger restaurant, overseeing hiring, training, P&L control, and company standard execution.
- Implemented quality and safety procedures that improved consistency and operational reliability.
- Built a strong team culture that increased retention and performance.
English Teacher
Fei Fan English School
01.2004 - 01.2008
- Taught English speaking, listening, and writing to students aged 6–18.
- Developed creative, engaging lesson plans that improved communication skills and cultural awareness.Focus on developing students' speaking, listening, reading, and writing skills, while also fostering an appreciation for the English language and culture.
Education
BACHELORS OF ARTS - PHOTOGRAPHY
Webster university
St Louis, MOHOSPITALITY & MANAGEMENT -
Lynn University
Boca Raton, FlINTERNNATIONAL COMMUNICATIONS -
Lynn University
Boca Raton, FlHIGH SCHOOL -
Gow Boarding school
Buffalo, NY01.2014
Skills
- Proven skills in customer service and management
- Excel in teamwork and have extensive experience in teaching and training
- Patient and understanding, yet confident in addressing issues when necessary
- Cost control and sales growth
- Training and leading multicultural teams
- Implementing quality standards and customer service excellence
- Strategic planning and new location openings
Websites
Certification
- ServSafe: Certified Food Manager
- Registered ServSafe Examination Proctor
- TEFL: International Teacher Training Certificate
Timeline
District Manager
Burger King
04.2022 - Current
Plaza Manager (Multi-Unit)
Okahumpka Service Plaza – Florida Turnpike
01.2021 - 04.2022
General Manager
Taco Bell
01.2014 - 01.2017
General Manager
BurgerFi
01.2008 - 01.2014
English Teacher
Fei Fan English School
01.2004 - 01.2008
HOSPITALITY & MANAGEMENT -
Lynn University
INTERNNATIONAL COMMUNICATIONS -
Lynn University
HIGH SCHOOL -
Gow Boarding school
BACHELORS OF ARTS - PHOTOGRAPHY
Webster university