Charles Elkins
Mount Juliet,TN
Summary
Forward-thinking Senior Manager adept at managing teams of twelve employees with eight direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
39
39
years of professional experience
Work History
Sr. Manager - Region Fleet Maintenance
Federal Express Freight
02.2011 - 12.2023
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Developed strategic plans for business growth, resulting in increased revenue and market share.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Mentored junior staff members for skill development and career progression within the organization.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
Division Fleet Maintenance Manager
Federal Express Freight
02.2005 - 02.2011
- Enhanced fleet efficiency by implementing preventive maintenance programs and monitoring vehicle performance.
- Reduced downtime for repairs by conducting thorough inspections and addressing potential issues promptly.
- Managed all aspects of fleet maintenance operations, ensuring optimal productivity and costeffectiveness.
- Improved repair turnaround times with streamlined workflows and efficient allocation of resources.
Regional Human Resources Manager
Federal Express Freight
01.2000 - 02.2005
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Reduced turnover rates by developing effective retention strategies and fostering a positive work environment.
- Streamlined HR processes for increased efficiency and improved organizational performance.
- Facilitated leadership development through targeted training programs and mentorship opportunities.
- Managed talent acquisition process, ensuring the hiring of high-quality candidates aligned with company values.
- Optimized workforce planning by analyzing data trends and adjusting recruitment strategies accordingly.
- Implemented successful change management initiatives, supporting employees during organizational transitions.
- Developed comprehensive onboarding programs to improve new hire integration and increase retention rates.
- Conducted thorough employee evaluations, providing feedback and guidance for professional growth.
- Collaborated with executive team to develop strategic HR plans in alignment with overall business objectives.
- Ensured compliance with federal, state, and local employment laws through diligent policy management.
- Answered employee inquiries regarding health benefits and 401k options.
- Structured compensation and benefits according to market conditions and budget demands.
- Provided ongoing support to managers in areas such as performance management, conflict resolution, and coaching techniques.
- Assisted in crafting internal policies that promoted a safe working environment while adhering to industry regulations.
- Led cross-functional teams in executing various HR projects aimed at enhancing overall effectiveness.
- Developed succession planning initiatives to ensure smooth leadership transitions within the organization.
- Negotiated favorable contracts with vendors for cost-effective delivery of essential services such as training programs or benefits administration.
- Created open lines of communication between HR department and employees for timely resolution of issues or concerns.
- Promoted diversity and inclusion within the workplace, creating an equitable environment for all employees.
- Administered benefits programs effectively, maintaining employee satisfaction levels while controlling costs.
- Established strong relationships with key stakeholders to foster collaboration across departments and functions.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Processed employee claims involving performance issues and harassment.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Motivated employees through special events and incentive programs.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Assistant Manager Customer Care Center Operations
Federal Express Freight
06.1996 - 01.2000
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Operations
ABF Freight System
08.1995 - 06.1996
- Improved operational efficiency by streamlining processes and implementing new systems.
- Reduced client concerns by promptly addressing issues and providing effective solutions.
- Managed daily operations for optimal productivity, ensuring timely completion of tasks.
- Collaborated with cross-functional teams to successfully execute projects and deliver results.
Operations
Roadway Express Inc.
06.1985 - 06.1995
- Improved operational efficiency by streamlining processes and implementing new systems.
- Reduced client concerns by promptly addressing issues and providing effective solutions.
- Managed daily operations for optimal productivity, ensuring timely completion of tasks.
- Collaborated with cross-functional teams to successfully execute projects and deliver results.
- Maintained accurate records of operations activity, enabling data-driven decisionmaking.
Education
Business Administration And Finance
Middle Tennessee State University
Murfreesboro, TNBBA - Business Administration And Management
Tennessee State University
Nashville, TN05.1992
High School Diploma -
Mt. Juliet High School
Mount Juliet, TN05.1985
Skills
- Budget Oversight
- Market Analysis
- Data Analytics
- Resource Allocation
- Strategic Planning
- Equipment Decommissioning
- Data-Driven Decision-Making
- Reporting Management
- Budget Administration
- Warehousing Functions
- Material Accountability Systems
- Logistics Operations Management
- Conflict Resolution
- Contract Negotiation
- Performance Management
- Supply Chain Management
- Regulatory Compliance
- Team Leadership
- Emergency Response
- Staff Management
- Cost Control
- Performance Evaluations
- Goal Setting
Timeline
Sr. Manager - Region Fleet Maintenance
Federal Express Freight
02.2011 - 12.2023
Division Fleet Maintenance Manager
Federal Express Freight
02.2005 - 02.2011
Regional Human Resources Manager
Federal Express Freight
01.2000 - 02.2005
Assistant Manager Customer Care Center Operations
Federal Express Freight
06.1996 - 01.2000
Operations
ABF Freight System
08.1995 - 06.1996
Operations
Roadway Express Inc.
06.1985 - 06.1995
Business Administration And Finance
Middle Tennessee State University
BBA - Business Administration And Management
Tennessee State University
High School Diploma -
Mt. Juliet High School
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