Summary
Education
Skills
Work History
Overview
Intern

Alan Becerra

Field Operations & Talent Coordination
Beaverton,OR

Summary

Operations professional with 5+ years of experience leading field teams, managing staffing logistics, and supporting multi-site service environments. Skilled in hiring, scheduling, and mentoring staff in high-paced roles, with a focus on accountability, communication, and long-term team development. Known for clear follow-through, detail-oriented execution, and maintaining positive relationships across teams and clients. Fluent in English and Spanish, with a responsive, people-first leadership style.

Education

Associate of Applied Science -

Portland Community College
Portland, OR
01.2013 - 01.2015

Business & Communication Coursework - undefined

Portland State University
Portland, OR
01.2015 - 01.2017

Skills

Candidate Sourcing & Scheduling

Work History

Operations Manager

Bright Sky Inc.
09.2023 - 03.2025
  • Recruited and onboarded over 40 field staff across 7 industrial client sites.
  • Led hiring efforts in response to urgent client demand, often sourcing and placing candidates within days.
  • Managed shift scheduling, daily coverage, and performance feedback.
  • Partnered with team leads to develop internal promotions and reduce turnover by 25%.
  • Provided ongoing coaching to support team growth and retention.
  • Delivered weekly reports on staffing, operations, and site needs to upper leadership.
  • Built strong rapport with teams and clients, ensuring consistent service and communication.
  • Conducted site walk-throughs to assess employee performance and ensure client expectations were being met.
  • Handled employee relations, including attendance follow-ups, coaching conversations, and support during leave or injury accommodations.
  • Collaborated with leadership to support staffing for new client launches and expand into additional territories.



Account Manager

State Farm Insurance
09.2022 - 09.2023
  • Provided bilingual service for personal and commercial insurance clients, including quoting, coverage reviews, and service resolution.
  • Closed 10–15 new policy packages weekly, including bundled auto/home/life coverage.
  • Retained over 85% of clients during rate increases through clear communication and trust-building.
  • Trained new hires on CRM usage and service protocols, reducing team errors by 15%.

Case Specialist (Consumer Resolutions)

Wells Fargo
08.2018 - 09.2022
  • Managed fraud and compliance cases, producing audit-ready documentation and resolving 35–45 complex cases monthly.
  • Identified patterns and contributed to process improvements that impacted multiple branches.
  • Provided high-quality bilingual support in sensitive customer scenarios.

Bilingual Phone Banker

Wells Fargo
09.2014 - 08.2018
  • Supported over 1,000 customer accounts monthly in both English and Spanish.
  • Achieved 98.6% QA rating while maintaining industry-leading call handling times.
  • Trained new team members on fraud protocols, account handling, and service consistency.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

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Alan BecerraField Operations & Talent Coordination