Alan Fernando León Cortez
Tecate,BCN
Summary
Dynamic technician with proven expertise at CompuNación in troubleshooting and repairing equipment, ensuring optimal functionality. Skilled in diagnostic testing and parts replacement, I excel in delivering exceptional customer service and fostering team collaboration. My attention to detail and problem-solving abilities have consistently enhanced operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Technician
CompuNación
Tecate, BCN
03.2019 - 10.2021
- Disassembled appliances to diagnose problems and facilitate repairs.
- Installed new systems, replacement parts and components to maintain proper operation.
- Diagnosed problems using test equipment such as multimeters, power supplies.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Replaced defective components or parts as needed.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Installed new components or replaced defective parts to restore functionality.
Customer Service Representative
Intercell
Tecate, BCN
08.2015 - 09.2015
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.tt
Education
Office Automation - Information Technology
COBACH
Tecate, BCN07-2019
Skills
- Equipment maintenance
- System installation
- Troubleshooting techniques
- Diagnostic testing
- Repair documentation
- Customer service
- Parts replacement
- Attention to detail
- Problem solving
- Time management
- Team collaboration
- Inventory management
- Documentation and reporting
- Quality control
- Troubleshooting and Diagnostics
- Hardware installation
- Basic coding
- Software configuration
Languages
Spanish
Native/ Bilingual
English
Elementary
Timeline
Technician
CompuNación
03.2019 - 10.2021
Customer Service Representative
Intercell
08.2015 - 09.2015
Office Automation - Information Technology
COBACH
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