Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Alani Ambroise

Miramar,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
years of professional experience
1
Certification

Work History

Self Employed

Nail Technician
06.2024 - Current

Job overview

  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Offered advice and recommended products to improve and maintain nails.
  • Communicated effectively with management concerning important customer issues.

Export Inc

Operations Assistant
06.2020 - Current

Job overview

  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Provided administrative support with accurate document preparation and data entry.
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Supported financial operations by processing invoices and payments, maintaining accurate budget records.
  • Facilitated smoother communication between departments by setting up centralized information sharing platform.
  • Enhanced data accuracy by overseeing transition to new database management system.
  • Performed wide-ranging administrative, financial and service-related functions.

Education

Florida Atlantic University
Boca Raton, FL

BBA
05-2028

University Overview


  • Honor Roll All Semesters
  • South Florida Police Benevolent Association Scholarship Recipient
  • 4.2 GPA
  • Extracurricular Activities: Speech & Debate, Flag Football
  • NAHSS Member
  • Completed AP course in General Paper
  • Ranked in Top 25% of class
  • Elected Captain of Girls Flag Football
  • Key Club Member
  • Speech & Debate Club Member

Skills

  • Attention to detail
  • Efficiently learn new technologies
  • Proactive mindset
  • Professional demeanor
  • Client assistance
  • Records organization and maintenance
  • Process optimization
  • Efficient mail organization
  • Inventory handling
  • Task management and prioritization
  • Business management
  • Flexible in challenging situations

Accomplishments

Accomplishments
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved efficiency by introducing Excel for Documenting tasks.

Certification

  • Licensed Nail Technician - 4 years
  • CAP - Certified Administrative Professional
  • Microsoft Office Specialist
  • Customer Service Certifications
  • Adobe Certifications
  • Certified Financial Planner

Timeline

Nail Technician
Self Employed
06.2024 - Current
Operations Assistant
Export Inc
06.2020 - Current
Florida Atlantic University
BBA

Similar Profiles

CREATE PROFILE