Alani Cisneros
Tucson,AZ
Summary
Dedicated lifeguard and customer service associate with proven skills in emergency response and client satisfaction. Committed to ensuring safety and delivering exceptional service in fast-paced environments.
Offering dedicated and reliable presence, eager to learn and develop in safety-focused environments. Delivers understanding of water safety principles and first aid, ready to apply this knowledge effectively. Ready to use and develop skills in monitoring aquatic environments and emergency response.
Developed key customer service skills in fast-paced retail settings, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environments. Committed to delivering exceptional service and building positive customer relationships in any role.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Lifeguard
Parks and Recreations
Tucson, AZ
05.2025 - Current
- Monitored pool area to ensure safety and compliance with regulations.
- Responded quickly to emergency situations, providing first aid and CPR as needed.
- Assisted in organizing and leading swim lessons for diverse age groups.
- Conducted routine safety inspections of pool facilities and equipment.
- Educated patrons on pool rules, promoting a safe recreational environment.
- Maintained cleanliness of pool area, ensuring hygiene standards were met consistently.
- Collaborated with team members to improve emergency response protocols.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Trained new lifeguards on safety procedures and operational guidelines effectively.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Upheld hygiene standards in pool and surrounding area.
- Prevented accidents through regular equipment inspections and maintenance.
Customer Service Associate I
Dollar Tree
Tucson, AZ
12.2025 - 03.2026
- Assisted customers with inquiries and resolved issues effectively.
- Operated cash register, processed transactions, and handled payments accurately.
- Maintained clean and organized sales floor, ensuring product availability.
- Collaborated with team members to enhance customer service experience.
- Executed merchandise restocking and inventory management tasks efficiently.
- Adhered to company policies and procedures for safety and compliance.
- Provided product information to customers, facilitating informed purchasing decisions.
- Adapted to changing priorities in fast-paced retail environment successfully.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Maintained accurate cash drawer balance throughout shifts.
- Processed customer transactions efficiently using point-of-sale systems.
- Handled returns and exchanges in accordance with store policies, ensuring customer satisfaction.
- Adhered to safety and sanitation standards during daily operations and tasks.
- Contributed to inventory management by restocking shelves and organizing merchandise displays.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
MCAT High School
Tucson, AZ05-2026
Skills
- CPR certified
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
- First aid
- Patience and empathy
- Physical fitness
- Team collaboration
- CPR and AED training
- Adaptability in emergencies
- Public safety knowledge
- Public safety
Certification
- First Aid/CPR Certified
Timeline
Customer Service Associate I
Dollar Tree
12.2025 - 03.2026
Lifeguard
Parks and Recreations
05.2025 - Current
High School Diploma -
MCAT High School