Alani Heller
Norristown,PA
Summary
Results-driven professional experienced in retail and caregiving. Proficient in cash handling and problem resolution, contributing to team success and customer satisfaction. Committed to fostering a positive environment and delivering exceptional service. Resourceful retail associate known for strong problem-solving abilities and team collaboration. Experienced in maintaining customer satisfaction through effective communication and issue resolution, dedicated to enhancing customer experiences and promoting brand loyalty.
Overview
4
4
years of professional experience
Work History
Cashier/Host
Valley Forge Casino
King of Prussia, Pennsylvania
07.2025 - Current
- Processed customer transactions efficiently and accurately at Valley Forge Casino.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Resolved customer complaints swiftly to ensure satisfaction and loyalty.
- Educated customers on casino promotions and rewards programs effectively.
- Maintained cleanliness and organization of cashier station and surrounding area.
Nanny/Babysitter
Private Home
Norristown, Pennsylvania
09.2023 - 09.2025
- Provided one on one care for an 8 year old child with autism and intellectual disabilities in a private home setting.
- Oversaw daily activities and routines for children, ensuring engagement and development in a private household.
- Coordinated transportation for the child to behavioral, occupational, and speech therapy appointments while ensuring consistent updates to the parent.
- Assisted with homework and provided tutoring in various subjects.
- Updated parents on children's progress and daily experiences, fostering open communication and involvement.
- Maintained a safe and clean environment for children throughout the home.
Retail Sales Associate
DSW Shoe Warehouse
King of Prussia, Pennsylvania
06.2022 - 07.2025
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers in selecting shoes and accessories for various occasions.
- Resolved customer complaints professionally, improving customer trust and loyalty.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Organized merchandise displays to create an inviting shopping environment.
- Monitored inventory levels and restocked items to ensure product availability for customers.
Caregiver/Personal Assistant
At Home Residents
West Chester, Pennsylvania
01.2023 - 05.2024
- Assisted residents with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance resident well-being.
- Maintained a clean and safe living environment for all residents.
- Communicated effectively with families about resident needs and care plans.
- Documented daily activities and changes in resident health status accurately.
- Prepared meals according to dietary requirements and assisted with feeding.
Education
Certificate - Sterile Processing
Aseptic Technical School
Upper Darby, PA10-2025
High School Diploma -
Renaissance Academy Charter School
Phoenixville, PA06-2024
Skills
- Customer service
- Time management
- Problem resolution
- Issue resolution
- Team collaboration
- Effective communication
- Clear communication
- Empathy and patience
- Time management skills
- Sterile processing
Timeline
Cashier/Host
Valley Forge Casino
07.2025 - Current
Nanny/Babysitter
Private Home
09.2023 - 09.2025
Caregiver/Personal Assistant
At Home Residents
01.2023 - 05.2024
Retail Sales Associate
DSW Shoe Warehouse
06.2022 - 07.2025
Certificate - Sterile Processing
Aseptic Technical School
High School Diploma -
Renaissance Academy Charter School