Alani Lopez
Fallbrook,CA
Summary
.
Skilled in customer interaction and transaction management within fast-paced retail setting. Developed strong problem-solving abilities and effective communication skills to ensure positive customer experience. Seeking to transition into new field, leveraging established expertise in customer service and operational efficiency.
Overview
2
2
years of professional experience
Work History
Retail Cashier
Hawthorne Country Store - Fallbrook
07.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
- Operated POS terminals and cash drawer balancing.
Retail Sales Associate
UPS Store
08.2022 - 06.2023
- Improved shipping efficiency by streamlining packing and labeling processes.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
- Handled amazon returns and internet carrier devices
- Assisted mailbox customers with daily packages and mail
Education
High School Diploma -
Fallbrook High School
Fallbrook, CA06-2022
Skills
- Customer service
- Teamwork and collaboration
- Reliability and punctuality
- Friendly and outgoing
- Exchanges and refunds
- POS systems
- Spanish speaking
Timeline
Retail Cashier
Hawthorne Country Store - Fallbrook
07.2023 - Current
Retail Sales Associate
UPS Store
08.2022 - 06.2023
High School Diploma -
Fallbrook High School
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