Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alani Romero

3049 Perry Ave ,FL

Summary

Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight. Hardworking and dependable Clerk offering 5+ years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support customer service operations. Multilingual customer service professional with advanced English and Spanish abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

6
6
years of professional experience

Work History

Clerk

Deerfield Auto Tag Agency
Deerfield Beach, FL
05.2021 - Current
  • Answered phones in a courteous manner while providing excellent customer service.
  • Organized physical files on an ongoing basis to ensure efficient retrieval times.
  • Utilized computer software programs to create reports, labels, forms.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Trained staff members to perform work activities and use computer applications.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Completed and mailed contracts, invoices or checks.
  • Coordinated travel arrangements for office personnel.
  • Operated photocopiers and scanners, facsimile machines and personal computers.

Coffee Barista

Starbucks
West Palm Beach, FL
01.2021 - 05.2021
  • Greeted customers, took orders, and answered questions about menu items.
  • Prepared hot and cold coffee drinks according to customer specifications.
  • Maintained cleanliness of work area, including counters and equipment.
  • Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
  • Operated cash register to process payments from customers.
  • Assisted in preparing food items such as sandwiches and pastries for customers.
  • Completed opening and closing duties such as cleaning the store before leaving each day.

Shift Leader

Tacobell
Lake Worth, FL
01.2019 - 12.2020
  • Supervised and trained new shift leaders on store operations, policies, and procedures.
  • Assisted customers with inquiries, complaints, and concerns in a timely manner.
  • Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
  • Displayed leadership skills by motivating team members to meet daily goals.
  • Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
  • Helped employees accomplish tasks during peak periods.
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
  • Evaluated and assessed personnel to identify potential candidates for promotion.

Drive-Thru Cashier

Tacobell
Lake Worth, FL
10.2017 - 07.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Collected payments and provided accurate change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Education

John I Leonard High School
West Palm Beach, FL

Skills

  • Customer Satisfaction
  • Customer Service
  • Problem-solving abilities
  • Pre-Registration Documentation
  • Office Organization
  • Problem-Solving
  • Insurance Verification
  • Spanish and English translations

Languages

English
Full Professional
Spanish
Professional

Timeline

Clerk

Deerfield Auto Tag Agency
05.2021 - Current

Coffee Barista

Starbucks
01.2021 - 05.2021

Shift Leader

Tacobell
01.2019 - 12.2020

Drive-Thru Cashier

Tacobell
10.2017 - 07.2018

John I Leonard High School

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Alani Romero