Alania Young

Assisted passengers with check-in, boarding, and flight inquiries while ensuring a smooth travel experience. Resolved customer concerns with professionalism, managed high-pressure situations, and collaborated with team members to uphold safety and service standards.

Provided exceptional customer service by resolving issues with empathy and efficiency. Supported team goals, trained new staff, managed inventory records, and collaborated with sales to ensure accurate orders and smooth operations.

Facilitated academic support to undergraduate students in various math courses, including algebra, calculus, and statistics. Collaborated with students to strengthen problem-solving skills, improve study habits, and prepare for exams while promoting independent learning and academic confidence.

Provided one-on-one and small group tutoring at church, helping students strengthen math skills, build confidence, and improve academic performance. Supported learners with homework assistance, test preparation, and foundational skill development in a positive, encouraging environment.