Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alanis Capunay

Perth Amboy,New Jersey

Summary

Dedicated and charismatic professional with experience in team leadership, training, and store management. Adept at working under pressure while maintaining a positive and friendly demeanor. Skilled in training new employees, ensuring smooth operations, and effectively managing store responsibilities in the absence of the manager. A strong team player with excellent communication skills, fostering a collaborative and productive work environment. Reliable, adaptable, and committed to delivering exceptional service.

Overview

3
3
years of professional experience

Work History

Employee Trainer

Subway
05.2023 - Current
  • Collaborated with managers to identify specific training needs for individual departments or teams.
  • Helped senior management build learning and development strategies focused on specific organizational needs.
  • Produced detailed training reports to comprehensively assess employee performance.
  • Reviewed training programs regularly and realigned strategies to meet changing needs.

Call Operator

Kashin
03.2022 - 07.2022
  • Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
  • Managed availability of service through management of shared calendar solution.
  • Retained valuable clients by offering solutions that address their unique concerns while reinforcing brand reputation.
  • Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.

Education

GED -

Perth Amboy Adult School
Perth Amboy, NJ
07-2023

Skills

  • Career development
  • Peer coaching
  • Multimedia tools
  • Adult learning theory
  • Group dynamics

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Employee Trainer

Subway
05.2023 - Current

Call Operator

Kashin
03.2022 - 07.2022

GED -

Perth Amboy Adult School
Alanis Capunay