Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alanis Domena Centeno

Houston

Summary

Highly dependable and articulate professional with experience in fast-paced, communication-focused roles. Skilled in managing high call volumes, resolving issues efficiently, and delivering exceptional customer service with professionalism and clarity.

Overview

6
6
years of professional experience

Work History

Associate

PetSmart LLC
05.2022 - 12.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Provided friendly, knowledgeable customer service by actively engaging with pet parents to identify needs and recommend suitable products and services.
  • Communicated effectively with team members and leadership to coordinate daily tasks and maintain store standards.
  • Educated customers on pet care, nutrition, and product use, using clear and professional communication to ensure understanding.
  • Collaborated with departments to ensure a seamless shopping experience.
  • Resolved customer concerns promptly and courteously, maintaining a positive and helpful attitude.
  • Operated point-of-sale systems, explaining promotions and loyalty programs to customers.

Sales Associate

Popas Auto Shop
06.2019 - 09.2020
  • Delivered exceptional customer service by actively listening to client needs and clearly communicating vehicle features, pricing, and financing options.
  • Built trust and rapport with customers through transparent and professional interactions throughout the sales process.
  • Collaborated with sales managers, finance teams, and service departments to ensure seamless customer experiences.
  • Responded to phone, email, and in-person inquiries with timely and accurate information.
  • Conducted vehicle test drives, confidently explaining key features and benefits to potential buyers.
  • Maintained detailed knowledge of inventory and promotions to provide informed recommendations.
  • Resolved customer concerns and objections through empathetic and solution-oriented communication.

Education

Bachelor of Science - Accounting

University of Houston Downtown
Houston, TX
05-2027

Associate of Arts -

Lone Star College
Houston, TX
05-2024

Skills

  • Verbal communication
  • Customer service
  • Time management
  • Team collaboration
  • Attention to detail
  • Adaptability in fast-paced environments

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Associate

PetSmart LLC
05.2022 - 12.2024

Sales Associate

Popas Auto Shop
06.2019 - 09.2020

Bachelor of Science - Accounting

University of Houston Downtown

Associate of Arts -

Lone Star College

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