Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alanis Dominguez

New York

Summary

Detail-oriented and patient-focused healthcare professional with extensive experience in telehealth operations, patient access, and medical front office administration. Expertise in patient scheduling, insurance verification, and EMR/CRM systems, combined with a commitment to delivering exceptional service to patients. Recognized for strong communication skills, process improvement initiatives, and effective problem-solving abilities that contribute to organizational growth and enhanced patient satisfaction. A proactive approach to fostering positive patient experiences and streamlining operational efficiencies drives success in dynamic healthcare environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Concierge Operations

Allara Health
06.2023 - Current
  • Supervised and expanded a patient support team from 12 to 18 agents in a high-growth telehealth environment, serving a patient population that grew from 1,500 to over 10,000.
  • Led end-to-end scheduling operations, including pre-charting, patient demographics, medical records, prescription coordination, and billing communications.
  • Spearheaded agent recruiting, interviewing, onboarding, and individual coaching to ensure high team performance and alignment with company goals.
  • Conducted regular performance reviews, quality audits, and data-driven individual performance evaluations to optimize service delivery.
  • Facilitated team meetings and presentations to communicate updates, strategy, and workflow improvements.
  • Oversaw payroll, PTO tracking, and managed a high-volume patient inquiry queue with a focus on patient satisfaction and retention.
  • Assisted in designing and launching scalable workflows and operational processes during the company’s Series B funding phase.
  • Contributed to strategic initiatives focused on improving patient activation, retention, and overall service experience in a women's telehealth company.

Patient Service Associate

Conifer Healthcare Solutions
11.2021 - 06.2023
  • Handled inbound/outbound call needs for Health System located in Miami,FL consisting of 4 hospitals and 10-15 specialty clinics.
  • Scheduled financial assistance, lab work, diagnostic/radiology exams, primary care and specialty appointments for patients based on physician orders.
  • Explained policies, procedures and services to patients using medical and administrative knowledge. Collected and verified patient demographics as well as insurance eligibility.
  • Met performance goal and call center metrics in fast-paced performance setting.

Patient Care Representative

CityMD Urgent Care
06.2020 - 11.2021
  • Warmly welcomed and engaged with 100–200 patients daily, ensuring a professional, efficient, and patient-centered front-desk experience
  • Conducted patient intake interviews and accurately documented medical history, insurance details, and consent forms using electronic health record (EHR) systems.
  • Answered multi-line phone system, triaged calls, and routed voicemails to appropriate departments or clinical staff.
  • Assisted patients in scheduling specialty referrals and follow-up appointments, ensuring continuity of care.
  • Verified insurance eligibility, obtained prior authorizations, and collected co-pays in accordance with office policies and payer requirements.

Education

High School Diploma -

Pelham Preparatory Academy

Skills

  • Strong organizational skills
  • Reliability and punctuality
  • Patient confidentiality
  • Exceptional communication
  • Data entry

Certification

  • Google Data Analytics

Languages

Spanish
Native or Bilingual

Timeline

Patient Concierge Operations

Allara Health
06.2023 - Current

Patient Service Associate

Conifer Healthcare Solutions
11.2021 - 06.2023

Patient Care Representative

CityMD Urgent Care
06.2020 - 11.2021

High School Diploma -

Pelham Preparatory Academy

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