Alanis Neely

• Scheduling and checking in patients for medical appointments.
• Collecting and documenting insurance information, patient demographics, health history, HIPAA consent forms and other important patient information.
• Updating patient files and appointment information accurately, while managing various types of paperwork and other clerical duties
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

• Served high customer volumes during special events, nights, and weekends. (Up to 12 tables)
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

● Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, credit card payments, and selling cashier’s checks.

● Accurately maintained record of each transaction and ensured all documentation and paperwork was in place and within compliance.

● Assisted clients with various questions and concerns in regards to their accounts and bank products.

● Helped customers close checking and savings accounts.

● Helped customers process bonds.

● Maintained a balanced drawer by accurately calculating all transactions. (Up to $10,000)

● Greet and seat customers

● Offer knowledge on alcohol, beer, wine and N/A beverage choices

● Place and fulfill food and drink orders

● Operate POS system

● Run food/pre bus tables

● Provide service to 9-12 tables at once

● Provide excellent customer service

● Offer knowledge on alcohol, beer, wine and N/A beverage choices

● Place and fulfill food and drink orders

● Operate POS system

● Run food/pre bus tables

● Provide service to 9-12 tables at once

● Provide excellent customer service

● Work large private parties independently. (up to 100 people)

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Monitored safety of guests in and around swimming pool.
• Provided friendly customer service to guests and addressed concerns.
• Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
• Attentively monitored swimmers to identify distress.
• Educated patrons on safety protocols and enforced safety rules.