Alanis Regaldo Duarte
Providence,RI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Department Manager
H&M Hennes & Mauritz
04.2024 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Visual Merchandiser
H&M Hennes & Mauritz
10.2021 - 04.2024
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Implemented inventory control measures to reduce shrinkage rates while maintaining attractive product displays.
- Worked closely with buying team to ensure inventory levels were maintained for proper merchandise representation on the shop floor.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
2nd Assistant Manager
Zumiez
10.2019 - 09.2021
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reviewed sales and gross profit report to assess company efficiency.
Education
Associate of Arts -
Community College of Rhode Island
Warwick, RI07.2026
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Training and mentoring
- Safety and Security
- Goals and performance
- Flexible Schedule
- Coaching and Mentoring
- Loss Prevention
- Sales Reporting
- Conflict de-escalation
- Product restocking
Languages
Spanish
Native or Bilingual
Timeline
Department Manager
H&M Hennes & Mauritz
04.2024 - Current
Visual Merchandiser
H&M Hennes & Mauritz
10.2021 - 04.2024
2nd Assistant Manager
Zumiez
10.2019 - 09.2021
Associate of Arts -
Community College of Rhode Island