Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alanis Rodas

North Miami,FL

Summary

Dynamic professional with proven leadership at Club Pilates, excelling in team development and conflict resolution. Recognized for enhancing customer satisfaction and driving sales through strategic marketing initiatives. Skilled in money handling and data management, consistently achieving operational excellence while fostering a collaborative environment.

Overview

4
4
years of professional experience

Work History

Club Pilates - Assistant Manager

Andrea Mitchell
02.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Accomplished multiple tasks within established timeframes.

Starbucks

Alexander Rodriguez
10.2022 - 05.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Whole Foods - Customer Service/Prime Shopper

Melida Perez
07.2021 - 07.2022
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
  • Provided exceptional customer service through active listening, empathy, and timely problem resolution.
  • Developed strong rapport with regular customers, creating a welcoming atmosphere that encouraged loyalty and repeat business.

Education

Associate of Arts - Pediatric Nursing

Miami Dade College
11380 NW 27th Ave, Miami, FL 33167
08-2027

High School Diploma -

Dr Michael M. Krop
1410 NE 215th St, North Miami Beach, FL 33179
05-2022

Skills

  • Money handling
  • Team leadership
  • Decision-making
  • Staff training and development
  • Workload management
  • Conflict resolution
  • Data management
  • System administration

Languages

Spanish
Full Professional

Timeline

Club Pilates - Assistant Manager

Andrea Mitchell
02.2024 - Current

Starbucks

Alexander Rodriguez
10.2022 - 05.2023

Whole Foods - Customer Service/Prime Shopper

Melida Perez
07.2021 - 07.2022

Associate of Arts - Pediatric Nursing

Miami Dade College

High School Diploma -

Dr Michael M. Krop

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Alanis Rodas