Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alanis Santiago

Hampton,VA

Summary

Dynamic Property Manager with a proven track record at Signature Management Corp., excelling in financial reporting and customer relationship management. Successfully implemented rent collection procedures, boosting rental income and reducing vacancies. Skilled in market research and digital marketing, fostering strong community engagement and enhancing property visibility.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Property Manager

Signature Management Corp.
Norfolk, VA
04.2021 - Current
  • Paid invoices pertaining to property expenses, monthly contracts, and marketing materials.
  • Maintained the properties delinquency.
  • Implemented new rent collection procedures, increased rental income, and decreased vacancies/ delinquency.
  • Managed a team of 2 Maintenance Supervisors ensuring the property and service requests are in good standing.
  • Oversee special projects on-site I.E., parking lot seal-coat & major lighting replacement.
  • Participated in monthly conference calls with owners to discuss the properties financial status- NOI, Cash Flow, Etc.
  • Generated monthly variance reports to owners as well as annual budgets.
  • Investigated and resolved property complaints and lease violations.
  • Assisted multiple sister properties in completing extra tasks.

Leasing Agent

Signature Management Corp.
Hampton, VA
02.2020 - 03.2021
  • Present the community from a positive outlook to potential residents.
  • Maintain the community’s social media platform with engaging content and creative posts.
  • Determine the needs of potential residents and overcome any objections.
  • Process rental applications, collect monies and enforce the lease.
  • Stay up to date with comps by conducting weekly market surveys.
  • Follow- up on leads via telephone, emails, and/ or SMS texts.
  • Build rapport with current residents to give them personalized service.
  • Maintain the communities’ social calendar through resident events.
  • Assisted the Property Manager with ensuring maintenance requests are handled in a timely manner.

Financial Service Representative

1st Advantage Federal Credit Union
Hampton, VA
10.2018 - 10.2019
  • Welcomed members in a friendly, professional manner and provided routine information concerning services.
  • Balanced cash drawer and daily transactions, accurately post transactions to member accounts, and maintain member records.
  • Received and processed member financial transactions, including but not limited to deposits, withdrawals and loan payments.
  • Achieved personal sales and referral goals by identifying, marketing, and cross-selling banking products and services beneficial to customer needs.
  • Performs other job-related duties as assigned.

Education

Bachelor - Marketing and Business Admin.

Old Dominion University
Norfolk, VA
05.2025

Skills

  • Market research
  • Digital marketing
  • Data analysis
  • Customer relationship management
  • Sales forecasting
  • Financial reporting

Certification

  • CAM
  • CALP

References

  • Rich Morrisey, Assistant Property Manager for Signature Management Corp., (914) 202-5422
  • Kayla Reagan, Property Manager for Signature Management Corp., (757) 778-1013

Timeline

Property Manager

Signature Management Corp.
04.2021 - Current

Leasing Agent

Signature Management Corp.
02.2020 - 03.2021

Financial Service Representative

1st Advantage Federal Credit Union
10.2018 - 10.2019

Bachelor - Marketing and Business Admin.

Old Dominion University

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Alanis Santiago