Alanis Soler Nelson
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Gaylord Palms Resort & Convention Center
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Rosen Hotels & Resorts
05.2024 - Current
- Accurately recorded orders on cash register and point-of-sale system.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted guests and provided menus.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
Personal Trainer
Crunch Fitness
09.2023 - 12.2024
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Kept up-to-date knowledge of current promotions, pricing structures, payment options.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Performed outbound calling campaigns to promote new products or services.
Server
Hyatt Regency Orlando airport
02.2022 - 02.2024
- Presented menus to patrons to answer questions about offered items and make suitable recommendations
- Greeted customers, answered questions and recommended specials to increase profits
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Recorded meal selections and transactions in microsystem to deliver prompt service
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters
- Followed safety and sanitation guidelines in accordance with local health regulations
- Assisted servers to optimize guest dining experience
- Deliver food to room
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities
- Answered customers' questions about hours, seating, current wait time and other information
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Shift Lead
Jeremiah's Italian Ice
09.2020 - 12.2021
- Maintained cleanliness and organization in all areas of establishment
- Demonstrated continuous knowledge of menu and service offerings, including promotional products and new flavors
- Greeted customers and provided details on menu items, including seasonal flavors, ice cream, allergens and specials
- Processed sales transactions, including cash, debit and credit
- Kept work area tidy and sanitary, promptly addressing spills and other messes
- Monitored amounts of all ice cream flavors and replaced when depleted
- Carried out cash and card transactions with accuracy
- Maintained menu knowledge to provide recommendations and answers to customers' questions
- Introduced new menu items, sundae toppings and cone varieties to encourage upsells and add-on purchases
- Greeted incoming customers and provided friendly customer service
- Carefully scooped ice cream into cones and dishes, focusing on proportions and presentation
- Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
Food Service Worker
Cicis Pizza
03.2019 - 04.2020
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items
- Strategically plated hot meals and salads in aesthetically pleasing arrangements
- Checked completed orders for accuracy and bagged meals for easy carrying
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Maintained clean, sanitized and well-organized food preparation zones.
Education
Bachelor of Arts - Business Administration
Seminole State College of Florida
Sanford, FL05-2027
High School Diploma -
Colonial High School
Orlando, FL05-2022
Skills
- Promotional support
- Client Account Management
- Upselling
- Sales Development
- Customer Service
- Service-oriented
- Food Sales and Promotion
- Guest Services
- Cleaning
- Teamwork
Certification
- NCEP Certified PT , Online Coach and Nutritionist
- Crunch Fitness Sales Associates Certified
Accomplishments
- Crunch Fitness Top Producers
- Crunch Fitness Top Sales Trainer
- Crunch Female Personal Trainer
- Hyatt Regency Cross-Trained Associates Hyatt Regency Employee of the Month From March 2023-May 2023 and November 2023-January 2024
Affiliations
- Professional Wrestle HS-College
- Professional Competitive Powerlifter
- Online Coach Certified
- Management Skills
- Excel and Microsoft Skills
Languages
Spanish
Native or Bilingual
Timeline
Server
Gaylord Palms Resort & Convention Center
09.2024 - Current
Server
Rosen Hotels & Resorts
05.2024 - Current
Personal Trainer
Crunch Fitness
09.2023 - 12.2024
Server
Hyatt Regency Orlando airport
02.2022 - 02.2024
Shift Lead
Jeremiah's Italian Ice
09.2020 - 12.2021
Food Service Worker
Cicis Pizza
03.2019 - 04.2020
High School Diploma -
Colonial High School
- NCEP Certified PT , Online Coach and Nutritionist
- Crunch Fitness Sales Associates Certified
Bachelor of Arts - Business Administration
Seminole State College of Florida
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