Alanis Tavarez

Successfully managing a caseload of 100-125 settled cases, I meticulously audit client files to ensure comprehensive cost accounting, encompassing medical bills, case expenses, advances, LOP providers, liens, and subrogation interests. My professional communication extends to engaging with adjusters, opposing counsel, and clients, as well as effectively corresponding with medical providers, insurance companies, and lienholders to resolve accounts and negotiate optimal resolutions for our clients. My responsibilities include verifying balances for medical bills, liens, and subrogation interests, and I efficiently liaise with attorneys and the accounting department, ensuring clear and concise communication. Proficient in Microsoft Office Suite, Adobe, and Case Management software, I maintain an excellent organizational approach, exceptional attention to detail, and uphold a professional demeanor. Known for my strong time management, multitasking, and critical thinking abilities, I am adept at maintaining discretion when handling confidential information. My commitment to excellence is evident through daily and accurate updates to our case management system (Filevine).

As a Closing Case Assistant, I excel in written and verbal communication, manage time efficiently, and possess strong analytical and presentation skills. My role involves handling incoming calls and follow-ups with clients, insurance adjusters, and medical providers during settlements. I coordinate with attorneys on settlement structure and disbursement, identify and resolve subrogation interests, and facilitate negotiations with medical providers. I'm adept at managing a high volume of calls and cases daily, problem-solving for client concerns, and comfortably communicating with clients, attorneys, insurance adjusters, and medical providers.

As a Customer Service Representative, I provided exceptional support and assistance to customers, ensuring their satisfaction and building lasting relationships with the brand. With a strong focus on delivering top-notch service, I am well-versed in handling inquiries, resolving issues, and addressing customer concerns in a friendly and efficient manner. My excellent communication skills allow me to actively listen to customers, understanding their needs, and offering appropriate solutions. I am adept at navigating complex situations with patience and professionalism, always striving to exceed customer expectation.

As a Front Desk Assistant, I supply instructional resources and software, track student progress, and maintain accurate tutoring records. I offer clear campus information to visitors, answer phones professionally, and handle calls efficiently. Proficient in Microsoft platforms like Teams, Excel, Word, Outlook, I also welcome and guide office guests effectively.

Being a Cashier and Sales Associate, I kept the store clean and organized through light cleaning and daily recovery tasks. My role also involves assisting customers, answering questions, and helping with merchandise. I'm proficient in basic math for retail needs and can operate store equipment, including registers and PCs. Handling payments is done with precision. I ensure accurate counts and inventories are maintained, and I understand all offline procedures, like checks, cash, voids, charge cards, and refunds. Meeting scanning, bagging, and checkout time targets to achieve top cashier performance is a priority for me.

As a Dietary Aide, I assist the cooks as needed in preparing and serving hot and cold foods. Some tasks, like wrapping silverware and refilling condiments in the dining area, I handle routinely without guidance. It's essential for me to accurately serve residents' diets as prescribed by physicians and ensure therapeutic menus are followed for all meals. Additionally, I set up trays and serving carts following established procedures, deliver them to the units, and promptly notify the nursing staff. I make sure to attend mandatory in-service education meetings and apply the information to my daily job tasks.