Alanis Z. Bennett Torres
Midland
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Insurance Customer Service Representative
Darrell Orr State Farm
01.2024 - Current
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Pastry Cook Assistant
Launderette
11.2022 - 01.2024
- Assisted in training new hires, sharing knowledge of pastry techniques and best practices for workplace success.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Provided exceptional customer service when interacting with guests at special events or during dessert consultations.
- Elevated presentation standards by consistently producing uniform pastries with impeccable visual appeal.
- Ensured timely completion of all assigned tasks, meeting or exceeding expectations set by management.
- Demonstrated strong attention-to-detail while crafting intricate designs for specialty desserts and custom orders.
- Demonstrated adaptability by quickly adjusting to recipe modifications or unexpected changes in production schedules.
- Worked closely with the head pastry chef to develop creative solutions for addressing customer allergies or dietary restrictions without compromising taste or presentation quality.
- Assisted head pastry chef in developing new recipes for seasonal menu changes.
- Maintained consistent product quality through strict adherence to recipe specifications and baking techniques.
Quality Control Assistant
Sobao’ by Cidrines
06.2018 - 08.2018
- I was responsible for measuring, weighing, putting in the proofer, and baking bread
- Doing quality rounds in the fabric
- Promoted safety awareness among team members, resulting in an accident-free workplace during my tenure as Quality Control Assistant.
- Enhanced overall product quality through meticulous attention to detail during inspections and documentation processes.
- Performed timely audits of production processes, ensuring adherence to established protocols and regulations.
- Maintained accurate records of inspection findings, enabling efficient tracking of recurring issues and identification of trends.
- Collaborated with cross-functional teams to identify root causes of quality issues, leading to process improvements.
Secretary Assistant
Municipal Mayor's Office of Jayuya, P.R
06.2017 - 09.2017
- Archive and organize files
- Run small errands for the different departments as making copies and delivering emails
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Education
Associate of Applied Science - Pastry
Auguste Escoffier School of Culinary Arts
Austin, TX04.2022
Associate Degree - Food Processing Technology
Universidad De Puerto Rico Recinto De Utuado
Utuado, PR07.2021
High School - business administration, introduction to commerce, Microsoft classes such as Excel, Microsoft Word, and PowerPoint
JOSEFINA LEON ZAYAS
01.2018
Skills
- Microsoft Word knowledge
- Google Drive
- Excel
- Great communication skills
- Bilingual English & Spanish
- Client Education
- Attention to Detail
- Data Entry
References
- Adrian A. Rodriguez, Municipal administrator and person in charge of FEMA in Jayuya, PR., abennett1@live.com, 787-313-7638
- Genoveva Torres Rivera, Secretary of ASSMCA in Ponce PR, 787-446-5175
Languages
Spanish
Native or Bilingual
Timeline
Insurance Customer Service Representative
Darrell Orr State Farm
01.2024 - Current
Pastry Cook Assistant
Launderette
11.2022 - 01.2024
Quality Control Assistant
Sobao’ by Cidrines
06.2018 - 08.2018
Secretary Assistant
Municipal Mayor's Office of Jayuya, P.R
06.2017 - 09.2017
Associate of Applied Science - Pastry
Auguste Escoffier School of Culinary Arts
Associate Degree - Food Processing Technology
Universidad De Puerto Rico Recinto De Utuado
High School - business administration, introduction to commerce, Microsoft classes such as Excel, Microsoft Word, and PowerPoint
JOSEFINA LEON ZAYAS
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