Hi, I’m
Alanis G. Serrano Niebla
Ontario,OR
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
years of professional experience
2
Languages
Work History
Steve's Hometown Toyota
Cashier/Receptionist
07.2022 - Current
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered approximately 50 incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Famous Footwear
Assistant Manager
06.2021 - 08.2022
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers
Maurices
Assistant Manager
07.2020 - 02.2022
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Ontario High SchoolOntario, OR
High School Diploma
06.2021
University Overview
- National Honors Society Member
Skills
- Time Management Skills
- Verbal and Written Communication
- Product and Service Sales
- Microsoft Office
- Microsoft Excel
- Records Maintenance
- PC Proficiency
- Multi-Line Telephone Systems
- Customer and Client Relations
- Organization and Efficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier/Receptionist
Steve's Hometown Toyota
07.2022 - Current
Assistant Manager
Famous Footwear
06.2021 - 08.2022
Assistant Manager
Maurices
07.2020 - 02.2022
Ontario High School
High School Diploma